Workday LMS and Rise

Eboni, 

We are having the same issue with our Rise courses - it will not allow learners to start where they left off. However, maybe I can help a little? (Hopefully I'm not going too far out of my lane here...)

Do you all have the enrollment feature turned on or off? Sounds like it's turned off. If so, that means when a learner clicks "Begin" it resets their enrollment status. If enrollment is turned on, this is a duplicate enrollment meaning the learner completed the course > clicked "Enroll" again which resets their status and starts a new enrollment. The completed attempt is still there. The learner can drop the duplicate enrollment or admin can do it. Unfortunately, right now Workday doesn't have an EIB option for mass drop. 

We use the enrollment feature because we can use course validation rules (soft or hard errors) to warn or stop an employee when they are enrolling in a course they have already completed. If an employee wants to review content in a previously completed course, they don't need to re-enroll. They just need to open the course and review the content. 

Not sure if this helps, but feel free to reach out and we can chat more. Always love to connect with other Articulate/Workday users!