error in publishing with articulate 13 (CD)

I've sent two files:

- the error report

- the articulate package

thanks

Hi Muriel! Can you share your case number here so that we can follow along?

That's exactly the same problem I'm having here. Can you let me know the solution as I need to publish a CD presentation imminently.

Hi George and welcome to E-Learning Heroes! I apologize, I have no update to provide as I was not able to locate the support case for Muriel (which is why I asked her). So, if you would like to package your course and submit it to us that would be great.

Many thanks Leslie, Presenter package uploading as I type!

Thanks George! I see where your case has been submitted (#00361175 for my reference) and will follow along as well. Thanks for the update.

here they are: Case # 00361042

and Case # 00361041

In the meanwhile I've uploaded the Deloitte compliant template and I was able to publish, which is really strange as when I could not do so before, I've created a brand new template from scratch in the Articulate Player.

thanks

Thanks for the infomation Muriel. Are you saying that you are no longer having publish issues?

As I've changed the player template, the issue did not occur anymore.
I was trying to understand why as I did not make changes to the presentation but just switched to another saved player.

Gotcha and support is still working on your case too.

Still having this problem here. I've moved everything to from Dropbox to a local folder and repaired the install - neither seemed to work. I've replied to the support case but really need to get this resolved. Is there a solution which doesn't involve rebuilding the presentation?

Hi George, 

I see you're still working with Gren on this issue, and that you were going to share a copy of your new Presenter file with her. We'll continue to follow along in your case. 

I experienced the same error as Muriel but with LMS publishing (Please, see image attached )

Hi Ricardo and welcome to E-Learning Heroes! Were you using a custom template when you were doing so as was the case with Muriel? Are you using Articulate '13 as well as the thread states?

If need be, please package your course and submit it to us.

Hi Ashley and thank you for your warm welcome!

I posted a ticket with the details of the problem (Case # 00363506) and uploaded  the course package. I have already tried uninstalling Articulate Studio 13 Standard, cleaning the registry, and installing it back, but the error keeps on occurring. Any ideas on how to solve this issue?

(Regarding your question about the template, I am just starting to use Articulate Studio 13 Standard, and I do not understand what you mean. I have looked the site for 'custom templates', but it seems to me that these matter when you use Storyline [which I'm not not]. Please advice if otherwise)

Hi Ricardo! Thank you for the update and I can see where your case was submitted and you should be hearing from someone soon. I knew that you had already done some troubleshooting is why I referred you to support. If you are using the standard template, that's what I was asking Let's see what support has to say as I will be following along as well.

I'm having the same issue.....I am upgrading a program I already published in Presenter 09 and now I can't publish the '13 version. It is a huge program that I can't easily package and upload to you, so I am interested in hearing how to troubleshoot!!

Hi Penelope! I have nothing concrete to offer at this time as everyone is still working with support, but I'll post back when I know something and hopefully it will assist you.

hi, just to add information for support on the case.

I've noticed that the Error message comes out when in the custom template I add the "search" option.

If I take it out, no problem. If I tickmark it, the error message pops out at the end (the same as Ricardo's)

Hi Muriel! I have sent this information to support. You can reply to your support e-mails with your thoughts/updates as well.

I am having the same problem publishing. I am using a custom template but can't remove it and retry as I get a message when I click on the player icon. It is the same error that occurs when I try to publish. Screen shot  has been previously posted.

I need to get a program in my LMS ASAP. Please help.

George, I popped in to check on your case (00361175) and see where you are still working with Gren on your issue.

Muriel, As mentioned earlier, I checked on your case (00361041) today and updated with your latest comment. 

Ricardo, I checked on your case (00363506) as well and see where you are still working with Gren on your issue as well.

Hi Janice and welcome to E-Learning Heroes! This looks like your first post to me, so I'm not sure what you are referring to when you said your screen shot was previously posted. As you can see from my previous post, we are still actively working on these issues and I have no updates to provide other than what you can see here in this thread. If you would like to work with support as well, then you can certainly package your course and submit it to us.

I've had exactly the same problem! I've tried thousands of solutions but it seems that removing the search option is the only one that works effectively! Anyone else had much luck?