Error Report Message from Storyline
Jun 05, 2013
Hi all,
I'm building my first course in Storyline and keep getting the error message: "We're sorry, something went wrong with Storyline and it might close...." (see attached screen shot). Once the error message appears, a huge block (white box w/red outline - looks like an envelope) appears at the bottom of the slide preventing me from viewing the Timeline. This appeared quite frequently when I attempted to upload .wav audio files. My audio files range from roughly 30 seconds to about 3.5 minutes. I discovered that special characters in the .wav file names may have been the issue. The shorter files imported without incident while the larger ones generated the error message. Once I removed all of these characters (only hyphens) from the .wav file names, they imported without issue (Thank you, Forum!). Now, I just duplicated a slide and the error message returned.
Any help for this "newbie" is very much appreciated! Thank you!
5 Replies
Hi Donna
Can you please confirm that you're following some basic rules to prevent strange behavior:
Finally, if your Storyline software is not working properly, a simple repair may fix the problem. If not, please feel free to submit a ticket to our support team for additional help.
Thanks, Donna!
Hi Peter,
Thanks for getting back to me. I can confirm all that you've asked:
I haven't experienced this error today. As a safeguard, I created a duplicate file and am working from that. I'll submit a ticket if the error message returns.
With regard to the screen shot I provided, have you seen that before?
Thanks again.
Donna
Thanks for checking those items and for the screenshot, Donna.
I honestly haven't seen that "red x of doom" since the early days of Storyline, and back then it had do with color depth.
Can you confirm that you're running our latest update - Update 3?
If you run into any more trouble, please don't hesitate to give our support team a shout.
Thanks, Donna! Hope you have a great weekend
I am getting the "red X of doom" while moving around photos and creating blank shapes. Every few minutes the big X hits. The slide is a main menu, so there are a lot of triggers on the slide. Also, it is a very large file 132,024KB. Frequent saving is very time consuming because it takes so long for the saving process.
I updated my storyline program within the past month, so the fixes identified in previous replies (more than a year ago) should be in the version I have.
Your thoughts and suggestions?
thanks,
Annette
Hi Annette!
This is not something that normally occurs. There was a thread here back in February.
Could you try importing your Storyline Project into a new file to see if this helps to clear up any persistent corruption? If the problem persists, would you be able to share a copy of the problematic .story project file with us so that we can take a closer look?
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