Feedback master not changing

Right Click>Format Shape>Text Box>Do Not AutoFit. Hope that helps!

I thought it might be something like this, but that is not it. There is plenty of space in the text box for for text to appear at the larger font size already.

Hi Whitney,

Does it not change at all? Or does it seem to change, then revert back to the original size when you click outside of the text area? If it's changing after clicking out of the area, you may want to check your zoom settings. Make sure you're not working above or below 100% zoom and see if that makes a difference. Also, you may want to try a different font and see if that fixes the issue. If not, we'd be happy to take a closer look at what's happening.

Thanks!

Hi Christine:

It does not change size at all, although I can change color of the font and that will show up. I do see it change size when I click outside the text area, but the change is very small and it is not changing to what I have selected in the feedback master layer. 

It does not appear to be affected by the zoom amount and I see the same thing happening when I preview the project.

I tried a different font and that still did not make a difference. I sent a copy of the project in to the support staff, so I look forward to hearing what you may find out. 

Thanks again!

Whitney

Good morning Whitney!

I took a look at the case this morning, to check for any updates. Did you receive our last email response? The last message was send on the 28th, so I just want to make sure you've seen it. If not, please try checking your spam folders or filters. You may need to add support@articulate.com to your safe senders list, if you haven't already. 

If the issue still exists, please respond to that last email. If it's working properly for you now, just let me know and I'll make note of it on the case.

Thanks Whitney!

Christine

Hi Christine:

Hi Whitney!

Thanks for getting back to me I just attempted to forward the last response to your email address on file. If you don't receive it, please let me know. Maybe we can try sending this to another address for you.

Thanks!

HI Christine:

I did get a note back after you sent this so thanks for re-sending. In the mean time I found a workaround for this issue by just copying everything but the problem slides to a new Story file and starting the quiz questions over again. This time they formatting of the feedback worked fine, so I am thinking that somehow I made some changes to the feedback master that I couldn't see and that is what was interfering with them working properly. 

I think we can consider this issue addressed now. 

Thanks again,

Whitney

Good morning Whitney,

Sorry I didn't get back to you yesterday. Thank you very much for the update, I'm happy to hear you were able to find a workaround for this!

I hope you have a great day,

Christine

Hi

Could anyone tell me when the master feedback slide is not available on my quiz questions?  It normally appears just under the slide view where the arrow is on the attachment

Apologies if this is an obvious question

Thanks in advance 

Kenny 

Hi Kenneth

looks like you are on the base layer? Move to one of the feedback layers and it should display