Font Theme Bug in Layers?

Hi Becky,

Can you try this:

1. Go to View > Feedback Master to open the feedback master
2. Next, go up to Design > Fonts
3. Update the font pairs to the same set you applied to the slide master
4. Try copying between base layer and slide layers

That *should* fix what you're seeing.

Slide layers are managed by the Feedback Masters while base layer slides are managed by the Slide Masters.

I think in Step 2 you mean: staying on the Home tab, click the Fonts drop-down in the Edit Theme group

And thank you for the instructions - yes they work.

I didn't know slide layers that weren't for feedback would be managed by the Feedback Master. I understand that there's logic to it that I'm not aware of. Can you possibly explain it? It's often easier to retain information is we know the "why/for" (as in, OK, but why for goodness' sake )

I was having the same thing happen (only to Open Sans, in 2) for text boxes both on the main slide and the layers. Changing the Theme Font on the Feedback Master fixed it.

I, too, wonder why...

Hi Walt,

I don't know about the "why" as I'm not one of our developers - but slide layers refer to Feedback masters as a default, so you could make any changes/updates there to reflect on the slide layer. 

Hi everyone,

I had the same issue in a previous project, but could resolved it with the trick on the feedback master.

However, I'm facing this issue with a new project, and this time, even if I use your method, the problem is still there...  

My client wants me to use a custom a custom font, so it may be the cause?  The fact is that, event though I've selected the same fonts on the Edit theme on the master AND on the feedback master, when I use the font "Proximus BOLD" on the base layer, the font looks ok, but if I use this font on a layer, it looks like the "Proximus light" font.  And there no way to adapt it.  If I copy/paste the content from the base layse to a new layer, the problem occurs...

Any idea?

Hi Aurelien, 

I don't have that font, so I'm not able to test it out - but from your images I couldn't tell what you were setting as the font on the layers themselves in your slide master. Did you use the light version there? Also you should be able to adjust the font on the slide layer itself while you're editing - are you able to adjust it to the bold version there? You also mentioned copying/pasting the content - what about adding the content in directly? Does it still default to the light version? 

Hi Ashley,

My setting are :

• on the Master slide, font : "Proximus Bold" (Title) and "Proximus Light" (Body)
• on the Feedback master : exactly the same.

I can adjust the font to bold or light as long as I'm on the slide base layer.  As soon as I get on a layer, weither I copy/paste the content from the base layer or simply add the content directly on the layer, the appearance of the font is still "light" even though I select "Proximus Bold" on the dropdown menu in the ribbon. 

I found that the font changes to the correct one when I select the font from the All Fonts section of the list, not from the Theme Fonts section. Unfortunately, I have to do this every time.

As Walt mentions it, I'm able now to change the state of the font on a layer from the All Font section of the list.  Thanks!

Glad I could help.

Ashley - does Articulate have a bug report form?

Glad you were able to change the font Aurelien using Walt's suggestion.

Walt, we always want to double check issues to confirm if it's a bug, working as designed, or just needing to change the steps you're working through - so you can always reach out to our Support engineers here and share the files or any screen recordings of what you're seeing so that they can investigate further. 

The only way my fonts would change is via the "home tab". Right clicking to change the font reverts back to Open Sans. 

Is the "All Font" section the same as the home tab? 

It's the All Fonts section of the Font drop-down list, which is on the Home tab.

Ok, that is the same thing. I thought that was another feature or something new that I missed. 

Still seeing this behaviour where "theme fonts" are unselectable  (reverts to open sans) and must instead be manually selected from from the "all fonts" list for every textbox / shape not on the base layer. Needless to say,  this pretty much defeats the purpose of setting theme fonts.  Any word on a fix? 

Hi Greg,

In Storyline 2, the layer font theme is set in the Feedback Master. Try this:

1. Go to View > Feedback Master to open the feedback master
2. Next, go up to Design > Fonts
3. Update the font pairs to the same set you applied to the slide master
4. Add text to a layer. The correct font theme should be applied.

Take a Peek at this demo to see what I mean. :)

Hi Alyssa, 

At a glance that seems to have done the trick. I use customized feedback masters regularly for layer layouts, but I somehow overlooked the font setting all this time.  Thanks for reply!  

Glad I could help, Greg!

Unfortunately this simply isn't working for me. 

I'm using the same font theme on the Slide Master as I am on the Feedback master, which I've always been careful to do ever since I learned about base slide vs slide layer fonts.

I've tried the assorted tips above, spanning the last 4 years, but to no avail.  :(

Oh no, Jackie! I'm sorry those tips didn't work for you. Would you mind recording a Peek showing how the font themes aren't working correctly? That would be the most helpful way for me to understand what's going on in your file. I'll be standing by! 😁

Hi Alyssa!

I appreciate it, but there's no way I've got time to document it and/or submit a case right now. I'm going to have to find some sort of workaround, but I'm reeeeeeeeeeeeeeally looking forward to getting this resolved once I have time to breathe again. :)

Hi Jackie,

I would love to help you find a solution. Since I’m not seeing the problem on my end, feel free to come back and provide more details when you have a chance. You know where to find us!