Great white upper space in moodle
Oct 22, 2013
Hi... we have a problem that is getting us mad. We are trying to adjust in the correct way the storyline courses on ipad and smartphone... after a lot of test and modifying the course html files and options in moodle, we have these working on tablet but in Iphone there is no way to adjust it. When the articulate player loads, moodle or the files or I don't know put a lot of white pixels (arrows) above the player as you can see in the images and the user mut scroll down wich is not desirable.
Is there any course in the articulate web, some demo that we can download to test if we doing something wrong in our courses?, although the options in the storyline in very clear (we are testing all the possibilities with the adjust players options)
Thanks for help!!!
12 Replies
If you load the course outside Moodle, just in the web, works fine... it seems that articulate and moodle has a lot of issues about this... any ideas to fix it
Hi Juanjo,
I've seen this before in Moodle (not specific to the iPad/iPhone) and the community member here was able to modify code inside Moodle to change the display...although I'm not sure if that's supported by Moodle.
Thanks, Ashley... we'll take a look at this...
Thanks Juanj!
Looks like a bug - we rewrote the player code in Moodle 2.6 (releases next month) so it might be better in 2.6 but it would be good to know if it is still an issue - any chance you could send me a copy of your SCORM package so I could take a look to see if it functions any better in 2.6?
Hi, Dan...
Yesterday, we install the latest compilation of Moodle 2.6.
The issue is with IOS7:
In tablet (with ios7) the height is ok but it cuts a few pixels in the right (minimal)
In smartphone (iphone 4) the width is ok but in the height, happens what you see in the captures above.
Hope you can smash this heartache
Thanks, Dan!
Hi Juanjo,
There is a known issue where the HTML5 content is not fitting within mobile Safari's window with an upgrade to iOS7. Our team is aware of the issue and working on it as a part of a free update for Storyline.
Hummm... hope the update will come soon cause now everybody is updating their phones... and now i've posted another issue with the content in iphone and ios7 :(
I hope so too, Juanjo. Although I don't have a time frame to offer you on the update.
Juanjo - if the update still doesn't resolve the issue please file a bug in the Moodle tracker with screenshots/example packages and I'll take a closer look!
Thanks Dan for helping out Juanjo here.
Thanks Dan, I will do...
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