Everything used to work fine, but now when I launch the course I just get the Mobile Player window without any courses available from the past along with the one I just tried to launch. What's strange too is that the entire library is empty now as well. Any idea on what's going one. BTW, the course works and launches fine from my PC browser using the same url.
Thanks Bill, deleting and reinstalling the player worked.
Articulate: I'm worried that this could be a big problem if the player is unstable like this. Has this been identified as an issue? I'd hate to launch a course to potentially thousands of users and find out later that the player is buggy.
This isn't something I've heard of until this thread, and we don't actually have any documentation on it either. Were you using the most current version of our Mobile Player before you re-installed it? It would be really helpful if you could report this to our support team, including as many details as possible, so that we can take a closer look into why it happened. Thanks a ton for bringing it to our attention.
I'm having this same problem again. Courses work fine on a desktop, play in html5 on iPad, but nothing happens when the course is supposed to run through the iPad player. The screen either goes black and/or it just sits on the splash screen of the ipad viewer.
I've reinstalled the player 10x, restarted the ipad, reuploaded the course 10x and nothing is working. Anyone have any suggestions?
Thanks for the suggestion. I uploaded the course to the tempshare site you provided, but I'm getting the same results. When launching the course it just goes to the Articulate Player homepage and that's it. Yet, when I launch it through my desktop browser everything works fine. Please advise.
FYI, I uploaded the file as HTML5 only and it works fine on my iPad. Yet the iPad App version still doesn't load. Another odd thing is that the iPad App version does work on a differet iPad...it's only problematic on mine for some reason.
BTW, I've reinstalled the app several times and I have plenty of memory on my device.
Even though it's not working now, the exact same files and link used to work fine a couple of days ago. The only difference is that I reinstalled the App Player
Beyond upgrading to iOS 6 and trying again (which you shouldn't have to do), I'm not sure what else to suggest. I think our support team would be really interested in checking this out though. I'd encourage you to open a ticket with them if you can, and they'll get back to you ASAP.
I have a weird thing going on too. I play a course on iPad third gen and although the course plays, an error screen tells me that the device cannot connect to the server. The device IS connected otherwise it wouldn't play the course .
Hi I've been getting a "Cannot Access Content" error when launching a course in Articulate Mobile Player. And when I tried to search for a solution i wasn't very clear? Please help I really need to finish this course.
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No idea what causes it, but i had the same problem a while back w/ the ipad player. I just deleted it and reinstalled it and it worked.
Thanks Bill, deleting and reinstalling the player worked.
Articulate: I'm worried that this could be a big problem if the player is unstable like this. Has this been identified as an issue? I'd hate to launch a course to potentially thousands of users and find out later that the player is buggy.
HI guys,
This isn't something I've heard of until this thread, and we don't actually have any documentation on it either. Were you using the most current version of our Mobile Player before you re-installed it? It would be really helpful if you could report this to our support team, including as many details as possible, so that we can take a closer look into why it happened. Thanks a ton for bringing it to our attention.
I'm having this same problem again. Courses work fine on a desktop, play in html5 on iPad, but nothing happens when the course is supposed to run through the iPad player. The screen either goes black and/or it just sits on the splash screen of the ipad viewer.
I've reinstalled the player 10x, restarted the ipad, reuploaded the course 10x and nothing is working. Anyone have any suggestions?
CK1 - can you try loading your project in Articulate's Tempshare and testing it: http://tempshare.articulate.com
This will help rule out server and file permission issues.
David,
Thanks for the suggestion. I uploaded the course to the tempshare site you provided, but I'm getting the same results. When launching the course it just goes to the Articulate Player homepage and that's it. Yet, when I launch it through my desktop browser everything works fine. Please advise.
FYI, I uploaded the file as HTML5 only and it works fine on my iPad. Yet the iPad App version still doesn't load. Another odd thing is that the iPad App version does work on a differet iPad...it's only problematic on mine for some reason.
BTW, I've reinstalled the app several times and I have plenty of memory on my device.
Hi CK1,
What generation iPad are you using?
iPad 2, OS ver 5.1.
Even though it's not working now, the exact same files and link used to work fine a couple of days ago. The only difference is that I reinstalled the App Player
Beyond upgrading to iOS 6 and trying again (which you shouldn't have to do), I'm not sure what else to suggest. I think our support team would be really interested in checking this out though. I'd encourage you to open a ticket with them if you can, and they'll get back to you ASAP.
I have a weird thing going on too. I play a course on iPad third gen and although the course plays, an error screen tells me that the device cannot connect to the server. The device IS connected otherwise it wouldn't play the course .
any thoughts?
Robert.
Hi Robert,
Where is your course hosted? Have you tried testing the course on another server, like Tempshare? Did you see the same error?
It sounds like you're running into the issue covered in the article below:
"Cannot Access Content" error when launching a course in Articulate Mobile Player
If this doesn't help, please try to share a little more detail on how you're viewing the course and where the course is hosted.
Thanks!
Hi I've been getting a "Cannot Access Content" error when launching a course in Articulate Mobile Player. And when I tried to search for a solution i wasn't very clear? Please help I really need to finish this course.
Hi Angela!
You may encounter the following error message when attempting to launch Articulate Storyline content in the Articulate Mobile Player app:
"Cannot Access Content: Articulate Mobile Player cannot access this content."
See this article for reasons and solutions.
Where is your content being hosted?
This discussion is closed. You can start a new discussion or contact Articulate Support.