Installed font no longer working (in SL update 3)

Hi Simon! I was able to confirm and re-create the issue that you are reporting.  This issue has been reported to our Quality Assurance Team to review and we will keep you updated as we get more information. I do not have a recommendation for a workaround.

Hi Leslie

Thanks for checking this out.  Unfortunately the same issue now occurs when rolling back through updates 1 and 2, which means we can't now publish our changes without rolling back to an old version (not touched with update 3) and doing them all again in update 2 - which will take a couple of days.  I think opening and saving the modules in update 3 has meant the bug became embedded :(

Is there any chance you can guestimate how long before a fix is available?

Cheers

Hi Simon! Sorry for the delayed response. I cannot find a build of Storyline where this font works and it may be that there is a larger-scale incompatibility issue than anything that might have been introduced in Update 3.  Do you have an example of the font working in any version of Storyline?

Hi Leslie

It works fine in SL before update 3.  But if a SL file with this font is opened and saved in update 3 then re-opened in a previous version it  no longer appears properly.

Does that help?  Cheers

Thanks for clarifying.  I could not get the font to work in previous versions.  Your information should help the QA team during their analysis though.  Thanks Simon!

Hi Leslie

Do you have an update on this?  At present we still can''t publish the revisions for the pilot as the font is integral to the styling.  We also can't begin work on the next 2 mods.  Sorry to be a pain but unfortunately this issue is a show stopper on this particular project.

Thanks

Simon

Hi Simon! I sent a request to the QA Team that looked into your issue to provide me an update if possible, but it looks as though they could not get your font to work in any version of Storyline.  So, without being able to re-create we have no evidence to support that this font ever worked in Storyline.  With that being said, we cannot assume it is a problem with Update 3. I'll let you know if I hear anything further.

Hi Leslie

I've just been asked to update one of the first modules as some of the links to external pages have changed.  This is going to require changing all instances of the broken font, which in turn will take quite a bit of time as the nearest font match we've found has different sizing.  I'll send a support message including screenshots proving the original font worked and make reference to this thread.

I'll post here when I hear something back.  Could you pls do the same if you find out anything before I do?

Thanks

Leslie, the case ID is 00377864.

Cheers

Hi Simon,

Thanks for sending along the case number and I see that Jayem already replied asking you to share a screenr showing how the font worked prior to update 3. Additionally, he shared that if you're able to remove the parenthesis from the font name, that may also help fix the problem. 

I'll follow along in your case as well so that I can update the forum thread. 

Hi Ashley

I couldn't find a way to remove the parenthesis so I Googled for a version that excluded them.  Found http://www.searchfreefonts.com/free/fatboy-slim-bltc-brk2.htm where the designer states:

This font has been updated!  I've edited the (BRK) in the font name to just BRK.  It seems that Adobe Illustrator and web pages with CSS don't like fonts with ( and ) in their name.

So it appears there is a known issue amongst the font community that thankfully some are addressing.  

Uninstalled the original version and replaced with the new = font now working again.  

I'll feedback the same to Jayem too.

Cheers

Thanks Simon for sharing the update with Jayem and I. I'm also glad to hear that they fixed the font name.