Hello, I have published a .mov video using video encoder '09. The video plays but there is no sound :( I noticed when I imported the video in encoder that there was a message stating; 'playback is disabled because there is an issue with the vidoe's codec. You can still edit & encode the video'. When I click on the link for further information on codecs the page was not available. Can anyone help please? Thank You.
It sounds you may be missing one of the codecs needed for this particulate video format. Please follow the steps outlined in this support article and see if you're able to get the sound working in your MOV file.
Thank you Christine, I will pass this onto our IT department to download as we have restrictions set on our computers (hospital policy) I will let you know how it goes
I have a similar problem, except that the mov file plays inside Video Encoder just fine (and no warning messages on import either), but there is no sound when published as an flv. Any thoughts? I have used Gspot to check codecs etc and Gspot tells me it should work just fine.
Not sure what the problem is with these specific individual files, but instead of trying to track it down, I would just convert the original .mov into something else before importing.
Something I posted elswhere:
"If you really get stuck, and just want to re-encode the video, ive been usingAny Video Encoderforever on Widows. OrMPEG Streamclipon the Mac (i dont like the pc version, but you might have better luck...im on a really old pc, so that might be the problem
There are others, but these have gotten the job done for me for years."
Thanks David. I have used Any Video Encoder to convert it to FLV and it worked well enough. My query was why/what is Articulate Video Encoder's problem with converting a .mov file and does anyone have a solution to this particular problem that would let Video Encoder work as it looks as it should work.
5 Replies
Welcome to E-Learning Heroes, Julie!
It sounds you may be missing one of the codecs needed for this particulate video format. Please follow the steps outlined in this support article and see if you're able to get the sound working in your MOV file.
Let me know how it goes!
Thank you Christine, I will pass this onto our IT department to download as we have restrictions set on our computers (hospital policy) I will let you know how it goes
I have a similar problem, except that the mov file plays inside Video Encoder just fine (and no warning messages on import either), but there is no sound when published as an flv. Any thoughts? I have used Gspot to check codecs etc and Gspot tells me it should work just fine.
Not sure what the problem is with these specific individual files, but instead of trying to track it down, I would just convert the original .mov into something else before importing.
Something I posted elswhere:
"If you really get stuck, and just want to re-encode the video, ive been using Any Video Encoder forever on Widows. Or MPEG Streamclip on the Mac (i dont like the pc version, but you might have better luck...im on a really old pc, so that might be the problem
There are others, but these have gotten the job done for me for years."
Good luck with it!
Thanks David. I have used Any Video Encoder to convert it to FLV and it worked well enough. My query was why/what is Articulate Video Encoder's problem with converting a .mov file and does anyone have a solution to this particular problem that would let Video Encoder work as it looks as it should work.
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