Some time ago, i've reported that the retry button does not work in html5 when using questions banks. After the 3rd update i've read that was corrected and it works but the random still not working. In flash works fine but in html5 the random will work onlye the first time, after that stops working and gives the questions in the same order.
I see that this was included in Update 3, as indicated here. If you're still having difficulty with it, can you please connect with our Support team so that they can test out your files.
Thanks Juanjo, I see that Cleo has been assigned to your case and he was able to test it within Scorm Cloud and receive the questions in a different order on the second attempt. If you're able to test his files, just reply to the Support@articulate.com email and I'll continue to follow along.
So I'm having the same issue. Question bank is random in flash version, but in HTML5 version, it is random the first time and that's it. When I click retry it gives me the same order.
Thanks for submitting a case, and I looked into Juanjo's case and see that it was reported to our QA team. I'll follow along in your case as they determine if it's the same issue.
This issue is still in the hands of our QA Team and I do not have an update to provide. This thread is listed for update when applicable.
As a work around, you may want to view the Flash version of the published content instead. If you're publishing for iOS devices, you can install Articulate Mobile Player.
I am having the same issue in SL2. The HTML5 version do not randomize the questions from question bank when a user retakes the quiz.
If this has been fixed in the latest SL2 update then please let me know if I have to uninstall the current version (Update 10—Build 1607.1221) and reinstall the updated one (Latest version: Update 11, Build 1609.3020). Or can I just press the update option in SL2 and the software gets updated.
It looks like the issue that was fixed in Storyline 2 Update 5 was "Fixed issue where a questions draw would be randomized even if you chose not to randomize it", which is not the issue you're seeing.
There is a known issue that is still in the hands of our QA team where the same questions are shown when retaking a quiz if the following conditions are true:
The questions are stored in a question bank.
The question draw is randomized.
You're viewing the HTML5 version of the course.
I'll be sure to add your experience to the report, and we'll update this thread once we have more information to share.
No, this has not been reported as a bug for SL360. I created a test file and published with HTML5 only that you can test here. The question bank has 5 question with 3 draws for each try.
Could any one from support suggest by when we can have this bug fixed in Articuate?
We are at the moment developing certain courses and this question randomization in HTML5 output is critical functionality.
We have our go live in April 1 st week. If the bug can be fixed earlier then its good we can quickly republish out output. Else we may have to think of alternate solution.
I’m really sorry that I don't have a timeline for when this issue will be fixed. We're careful about testing new updates to make sure we don't put other features at risk, and I don't want to commit to a date before we have a fix finalized. You're in the right place, and we’ll share as much as we can, as soon as we can!
Thanks for following up with us--I know this is a critical issue for you. We’re still working on this bug, and I’ll definitely let you know when we know more.
Thanks for the quick reply.
I understand that your QA team is working to resolve this issue. What I
also know is that perhaps the same issue is not present in Articuate 360.
In this regard when we publish the packages, there is a player
34 Replies
Hi Juanjo,
I see that this was included in Update 3, as indicated here. If you're still having difficulty with it, can you please connect with our Support team so that they can test out your files.
Submitted a case! Thanks Ashley!
Thanks Juanjo, I see your case (# 00359134 for my reference) and I'll follow along as well.
I've got the mail but i'm very busy in a demo now. I'll try to check when the "boss-storm" is over XD
Thanks!
Thanks Juanjo, I see that Cleo has been assigned to your case and he was able to test it within Scorm Cloud and receive the questions in a different order on the second attempt. If you're able to test his files, just reply to the Support@articulate.com email and I'll continue to follow along.
So I'm having the same issue. Question bank is random in flash version, but in HTML5 version, it is random the first time and that's it. When I click retry it gives me the same order.
I just submitted a case (#00375929).
Hi Jamie,
Thanks for submitting a case, and I looked into Juanjo's case and see that it was reported to our QA team. I'll follow along in your case as they determine if it's the same issue.
Hi Jamie,
I see that your case was also reported to our QA team, although we cannot offer a time frame for when this issue will be resolved.
Hi Ashley,
Just wondering if this issue was resolved. Any update?
Thanks
Hi Ashley,
I'm also wondering if this has been sorted. I sounds like it's a bug as it's happening to a few people. Please can you suggest a fix?
Regards,
Peter
Hi Peter!
This issue is still in the hands of our QA Team and I do not have an update to provide. This thread is listed for update when applicable.
As a work around, you may want to view the Flash version of the published content instead. If you're publishing for iOS devices, you can install Articulate Mobile Player.
Was this issue ever resolved? Its kind of a deal breaker on one of my projects.
Hi Randall!
I'm seeing an open issue for SL1, but it looks as if we have it flagged as corrected in SL2, from what is shared on this thread.
If you are running into difficulty with SL2, I would advise working with our support team here.
I am having the same issue in SL2. The HTML5 version do not randomize the questions from question bank when a user retakes the quiz.
If this has been fixed in the latest SL2 update then please let me know if I have to uninstall the current version (Update 10—Build 1607.1221) and reinstall the updated one (Latest version: Update 11, Build 1609.3020). Or can I just press the update option in SL2 and the software gets updated.
Hi Teg,
It looks like the issue that was fixed in Storyline 2 Update 5 was "Fixed issue where a questions draw would be randomized even if you chose not to randomize it", which is not the issue you're seeing.
There is a known issue that is still in the hands of our QA team where the same questions are shown when retaking a quiz if the following conditions are true:
I'll be sure to add your experience to the report, and we'll update this thread once we have more information to share.
Hi Alyssa
has this been reported as a bug in SL360 as well with same conditions?
Hi Wendy,
No, this has not been reported as a bug for SL360. I created a test file and published with HTML5 only that you can test here. The question bank has 5 question with 3 draws for each try.
Thanks Alyssa ;-)
Absolutely, Wendy!
Hi Team
Could any one from support suggest by when we can have this bug fixed in Articuate?
We are at the moment developing certain courses and this question randomization in HTML5 output is critical functionality.
We have our go live in April 1 st week. If the bug can be fixed earlier then its good we can quickly republish out output. Else we may have to think of alternate solution.
Thanks
Hey Teg,
I’m really sorry that I don't have a timeline for when this issue will be fixed. We're careful about testing new updates to make sure we don't put other features at risk, and I don't want to commit to a date before we have a fix finalized. You're in the right place, and we’ll share as much as we can, as soon as we can!
Hi
Alyssa Gomez
Is there any update on this fix? We are about to go live with our e-learning content and this is a critical requirement?
Will appreciate your quick reply.
Thanks
Hi Teg,
Thanks for following up with us--I know this is a critical issue for you. We’re still working on this bug, and I’ll definitely let you know when we know more.
Hi Alyssa
Thanks for the quick reply.
I understand that your QA team is working to resolve this issue. What I
also know is that perhaps the same issue is not present in Articuate 360.
In this regard when we publish the packages, there is a player
This discussion is closed. You can start a new discussion or contact Articulate Support.