When I am using Peek 360 to record a screen that already has sound, that sound does not publish? Is that correct, or do I have to do something at my end to get the sound on?
Peek 360 doesn't have a system sound setting, but if your speakers are on, you should pick up program sounds when recording. Is that not working for you?
Thank you for your reply. I have my speakers on and can hear the sound when I am recording, but the end product in Peek 360 does not record the sound still.
Try plugging in earphones, turn the system audio all the way up, and record using Peek 360 again. I find that when earphones are plugged in, the system audio is much more crisp and clear on the Peek 360 video. Let me know if that works for you!
I too have no sound when I view my finished product in Peek. I have tried to change the microphone, but it seems to only have one option. I have plugged in a microphone, I have switched speakers on my computer, and I have reinstalled the program but nothing seems to work.The only microphone option I have is called "Microphone Array (Realtek High Definition Audio" and my computer has the attached options for audio which do not match.
When working in Peek 360, if you click on the Microphone icon the available microphones to choose from will appear in a drop-down menu. The selected microphone should have a ✔️next to it to indicate which microphone is selected:
In regards to the screenshot you provided, the difference here is that those are audio playback devices that Windows uses to play sound.
Since you already re-installed Peek 360, what might help is to close out of Peek 360 entirely and then re-open the application.
You can completely close the app by opening up your system tray >> Right-clicking on the Camera icon >> then click on Quit:
When you re-open Peek 360, if I could have you check to see if you can record audio, that would help greatly! Please let us know if you run into any snags!
I Quit and re-opened the application but still the only microphone option that I am given to select is either "None" or "Microphone Array (Realtek High Definition Audio". I am not sure what this microphone is but nothing I do seems to connect to it to make audio work. I have tried simply recording regular computer audio and plugging in a Snowball mic to try and pick up the audio and nothing works.
Have you tried recording with any other Articulate 360 tools (Storyline, Rise, Replay, etc.) to narrow down if it's a Peek only issue? What about other audio tools on your computer?
It may be best to work directly with our Support Team next so that they can gather more details on your environment and setup! Let us know if you are able to connect and we'll be happy to follow along.
10 Replies
Yes, I also noticed that Peek 360 has no system audio recording function like Camtasia does.
Hi there, Jack and Angela!
Peek 360 doesn't have a system sound setting, but if your speakers are on, you should pick up program sounds when recording. Is that not working for you?
Hi Crystal,
Thank you for your reply. I have my speakers on and can hear the sound when I am recording, but the end product in Peek 360 does not record the sound still.
It may not be possible...
Hi Angela!
Try plugging in earphones, turn the system audio all the way up, and record using Peek 360 again. I find that when earphones are plugged in, the system audio is much more crisp and clear on the Peek 360 video. Let me know if that works for you!
Alyssa,
I too have no sound when I view my finished product in Peek. I have tried to change the microphone, but it seems to only have one option. I have plugged in a microphone, I have switched speakers on my computer, and I have reinstalled the program but nothing seems to work.The only microphone option I have is called "Microphone Array (Realtek High Definition Audio" and my computer has the attached options for audio which do not match.
Any suggestions?
Hi there Training Sunstates Security,
Happy to help here!
When working in Peek 360, if you click on the Microphone icon the available microphones to choose from will appear in a drop-down menu. The selected microphone should have a ✔️next to it to indicate which microphone is selected:
In regards to the screenshot you provided, the difference here is that those are audio playback devices that Windows uses to play sound.
Since you already re-installed Peek 360, what might help is to close out of Peek 360 entirely and then re-open the application.
You can completely close the app by opening up your system tray >> Right-clicking on the Camera icon >> then click on Quit:
When you re-open Peek 360, if I could have you check to see if you can record audio, that would help greatly! Please let us know if you run into any snags!
I Quit and re-opened the application but still the only microphone option that I am given to select is either "None" or "Microphone Array (Realtek High Definition Audio". I am not sure what this microphone is but nothing I do seems to connect to it to make audio work. I have tried simply recording regular computer audio and plugging in a Snowball mic to try and pick up the audio and nothing works.
Hi Training Sunstates Security,
Have you tried recording with any other Articulate 360 tools (Storyline, Rise, Replay, etc.) to narrow down if it's a Peek only issue? What about other audio tools on your computer?
It may be best to work directly with our Support Team next so that they can gather more details on your environment and setup! Let us know if you are able to connect and we'll be happy to follow along.
I have recorded audio using my Snowball miscrophone many times with Storyline and it works great.
I have now submitted a case. Case number: 02127171
Thank you!
same problem such a crappy application!
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