Hi there Susan, thanks for chiming in here. I'd like to connect you with our Support Engineers so we can get some more information on your system, so I've opened a case on your behalf. Be on the lookout for an email from Support@Articulate.com shortly!
stumbled on the same problem. Peek doesn't work, the audio jumps every 4-5 seconds, seems to "lag".
You should really work on fixing this issue ASAP, it's a software with good potential that gets completely wasted because it simply does not work. System is irrelevant, it doesn't work either with Windows 7 or with windows 10, with a professional microphone or with the built-in one.
I have to record the video with peek and the audio with Audacity and then merge them. Pretty crazy.
I've since joined a new organisation, convinced them to buy Storyline 360, ordered a new laptop, tried Peek again and the same dropping out issue happens.
This really needs some urgent attention, as without quality audio recording the software isn't fit for purpose.
What has been done since the first post was raised?
I'm sorry that you've hit the issue too. It is something we reported to our team as a possible bug.
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I see that a few users noted that the preview is where the audio was inconsistent. Are you seeing that as well, or does it also sound inconsistent once uploaded to Articulate Review or when you've export the video file?
The issue in Peek remains for recording while in a Windows virtual machine (such as Parallels or VMWare) but once published to Articulate Review, the sound played normally in our testing. Are you hearing odd sound in Review as well? If so, could you share one of those links with us?
I want to be sure the output from Peek is working for you while we address the Preview audio issue which occurs prior to uploading to Articulate Review.
We're still monitoring the issue where the audio skips when recording narration in Peek for Windows in Parallels Desktop or VMWare, and we'll certainly let you know when we have an update.
Depending on priority and risk, some bugs can be fixed very quickly, while other bugs take longer to resolve. Here's some more information on our process for tackling bugs.
Ah, good to know! I do see that you were working through this with my colleague Bret back in May, and it looks like the bug he found hasn't been resolved yet. We'll certainly keep you posted on any new developments.
I am also having this issue. Just did a recording this morning. Windows 10, Dell laptop, Microphone Array (Realtek Audio). The audio drops and is garbled, and then practically non-existent.
Thanks for confirming that, Annie. I'd like our Support Engineers to weigh in, so I've opened a case for you. Keep an eye out for an email from Support@Articulate.com!
Hi, folks. I wanted to circle back here to let you know that we released another update for Articulate 360!
This update includes a fix for an issue in Peek where audio would sometimes skip or stutter when previewing a recorded screencast.
You can take advantage of this fix by updating your software to the latest version. Many thanks again for bringing this to our attention, and let us know if you have any other questions!
Unfortunately I think there's still a problem, or maybe my computer just isn't powerful enough. I installed the update, and did an uninstall/reinstall of Peek specifically following instructions sent as a response to the case I'd submitted a year ago. I then did two very quick recordings, and in both the audio still cut out, although it seemed to do so only when I tried to do something else on screen. For example, when I opened Google Chrome, the audio cut out on the recording.
Bottom line for me is that this still doesn't seem to be usable. Replay worked just fine when we needed screen recordings, though, so we have that option available.
Hi, Lawrence! Thanks for sharing your experience with us here and in your case. I'm really sorry you're still running into some trouble after the update – our team is here to help.
I let our Support Engineers know about your update here as well, so we can continue to investigate this with you. I'll follow along and will share updates here with any relevant info.
We have been looking for a resolution to the choppy audio recording in Peek for some time. I don't know if your team has a way to escalate tickets but it might be a good idea considering the number of comments here.
76 Replies
We too are trying to record audio using Peek. It is garbled and cuts out. Did anyone find a solution to this. I am using a laptop with Windows 10.
Nothing yet, Susan. Their alternative for now is to use replay 360
Hi there Susan, thanks for chiming in here. I'd like to connect you with our Support Engineers so we can get some more information on your system, so I've opened a case on your behalf. Be on the lookout for an email from Support@Articulate.com shortly!
Hello,
stumbled on the same problem. Peek doesn't work, the audio jumps every 4-5 seconds, seems to "lag".
You should really work on fixing this issue ASAP, it's a software with good potential that gets completely wasted because it simply does not work.
System is irrelevant, it doesn't work either with Windows 7 or with windows 10, with a professional microphone or with the built-in one.
I have to record the video with peek and the audio with Audacity and then merge them. Pretty crazy.
Hi there, so sorry you're having trouble recording audio. We can help you get this straightened out!
I've opened a case for you, and you'll hear back from our Support Engineers soon. Keep an eye out for an email from Support@Articulate.com.
Hi,
I've since joined a new organisation, convinced them to buy Storyline 360, ordered a new laptop, tried Peek again and the same dropping out issue happens.
This really needs some urgent attention, as without quality audio recording the software isn't fit for purpose.
What has been done since the first post was raised?
Hi James,
I'm sorry that you've hit the issue too. It is something we reported to our team as a possible bug.
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I see that a few users noted that the preview is where the audio was inconsistent. Are you seeing that as well, or does it also sound inconsistent once uploaded to Articulate Review or when you've export the video file?
Was this issue ever fixed?
Hi Michael,
The issue in Peek remains for recording while in a Windows virtual machine (such as Parallels or VMWare) but once published to Articulate Review, the sound played normally in our testing. Are you hearing odd sound in Review as well? If so, could you share one of those links with us?
No, just checking in on Peek. Haven't been using Review as it wasn't suitable for our needs.
Wanted an answer before we resubscribed for another year
Hey there, Michael. Just to clarify, are you seeing poor audio in the local .mp4 version of your Peek videos as well?
And Ashley mentioned Articulate Review since your Peek screencasts automatically upload to your dashboard there. The link that Peek generates directs to its location in Articulate Review.
I want to be sure the output from Peek is working for you while we address the Preview audio issue which occurs prior to uploading to Articulate Review.
Thanks for the info!
It's the exasct same issue as initially reported
Hi Michael,
We're still monitoring the issue where the audio skips when recording narration in Peek for Windows in Parallels Desktop or VMWare, and we'll certainly let you know when we have an update.
Depending on priority and risk, some bugs can be fixed very quickly, while other bugs take longer to resolve. Here's some more information on our process for tackling bugs.
We dont use either of those? Just normal everyday Windows 10
Ah, good to know! I do see that you were working through this with my colleague Bret back in May, and it looks like the bug he found hasn't been resolved yet. We'll certainly keep you posted on any new developments.
I am also having this issue. Just did a recording this morning. Windows 10, Dell laptop, Microphone Array (Realtek Audio). The audio drops and is garbled, and then practically non-existent.
I had this issue using Replay a couple weeks ago.
I'm glad I have Snagit!
Hi Annie,
I'm sorry you've run into this too. Did you also test how it uploaded to Review? Is the audio still gargled there, or is it only in the Peek preview?
Hi Ashley,
I also tested it in Review, and the audio was the same.
Thanks for confirming that, Annie. I'd like our Support Engineers to weigh in, so I've opened a case for you. Keep an eye out for an email from Support@Articulate.com!
So we're talking almost a year and still no resolution?
Hi, folks. I wanted to circle back here to let you know that we released another update for Articulate 360!
This update includes a fix for an issue in Peek where audio would sometimes skip or stutter when previewing a recorded screencast.
You can take advantage of this fix by updating your software to the latest version. Many thanks again for bringing this to our attention, and let us know if you have any other questions!
Unfortunately I think there's still a problem, or maybe my computer just isn't powerful enough. I installed the update, and did an uninstall/reinstall of Peek specifically following instructions sent as a response to the case I'd submitted a year ago. I then did two very quick recordings, and in both the audio still cut out, although it seemed to do so only when I tried to do something else on screen. For example, when I opened Google Chrome, the audio cut out on the recording.
Bottom line for me is that this still doesn't seem to be usable. Replay worked just fine when we needed screen recordings, though, so we have that option available.
Thanks, Lawrence and I saw you sent a video back in your case to Bret as well. Our team is taking a look!
Hi, Lawrence! Thanks for sharing your experience with us here and in your case. I'm really sorry you're still running into some trouble after the update – our team is here to help.
I let our Support Engineers know about your update here as well, so we can continue to investigate this with you. I'll follow along and will share updates here with any relevant info.
We have been looking for a resolution to the choppy audio recording in Peek for some time. I don't know if your team has a way to escalate tickets but it might be a good idea considering the number of comments here.
Case #01523885