I see that your support case is with our Senior Support Engineers, as it seems you've run into something different than this discussion previously covered (which was fixed in an update in April 2018). They'll reach out with some next steps!
Hello I'm a new user of the Articulate software Peek and have instantly experienced the sound issues mentioned on this discussion board. I have updated the Articulate 360 in hopes to cure the sound recording playback issue. With no success, I am at a intersection as to which software to use in place of Peek. I'm creating e-Learning videos for online training purposes. I was instructed to use Peek to create the series, and sending it on to someone else for editing. The gentleman doing the editing is the one who recommend Peek and has informed me to reach out for help...Help!
My colleague, Christopher, recently reached out to you requesting a copy of your Peek video. Let me know if you have any questions about how to send that video to us!
Hey there, Michael. We released a fix that solved most folks' issues with the playback in Peek. There were still some outlier cases with specific issues. I see that you were last working with Bret from our senior support team. Are you still experiencing trouble with your Peek recordings?
This is still an issue for me, we've had to use alternte screen recording software which is not great considering the money we spend for Articulate 360
I'm happy to dig deeper to see what's causing this issue. Are you using Peek for Mac or Windows? Also, is it a specific computer where you notice problems with Peek or multiple computers? Here are the system requirements of Peek for Windows and Peek for Mac.
We did find further answers. If I disconnect my laptop from my additional monitors while recording, the choppy behavior is resolved. Not sure why additional monitors should be a problem but it is definitely the issue for all the machines we use here.
60 Replies
Hi Jonathan,
I see that your support case is with our Senior Support Engineers, as it seems you've run into something different than this discussion previously covered (which was fixed in an update in April 2018). They'll reach out with some next steps!
Hello I'm a new user of the Articulate software Peek and have instantly experienced the sound issues mentioned on this discussion board. I have updated the Articulate 360 in hopes to cure the sound recording playback issue. With no success, I am at a intersection as to which software to use in place of Peek. I'm creating e-Learning videos for online training purposes. I was instructed to use Peek to create the series, and sending it on to someone else for editing. The gentleman doing the editing is the one who recommend Peek and has informed me to reach out for help...Help!
Hi Robert, you came to the right place for help!
My colleague, Christopher, recently reached out to you requesting a copy of your Peek video. Let me know if you have any questions about how to send that video to us!
This is still going on?
Hey there, Michael. We released a fix that solved most folks' issues with the playback in Peek. There were still some outlier cases with specific issues. I see that you were last working with Bret from our senior support team. Are you still experiencing trouble with your Peek recordings?
Good morning,
They have resolved the issue. Peek requires a processor at I5 or higher. Mine is a I3.
In your service,
"Education without values, as useful as it is, seems rather to make man a more clever devil."
~ C S Lewis
Thanks for letting us know the solution, Jonathan!
By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here.
This is still an issue for me, we've had to use alternte screen recording software which is not great considering the money we spend for Articulate 360
Hello Carrie!
I'm happy to dig deeper to see what's causing this issue. Are you using Peek for Mac or Windows? Also, is it a specific computer where you notice problems with Peek or multiple computers? Here are the system requirements of Peek for Windows and Peek for Mac.
We did find further answers. If I disconnect my laptop from my additional monitors while recording, the choppy behavior is resolved. Not sure why additional monitors should be a problem but it is definitely the issue for all the machines we use here.