I see that your support case is with our Senior Support Engineers, as it seems you've run into something different than this discussion previously covered (which was fixed in an update in April 2018). They'll reach out with some next steps!
Hello I'm a new user of the Articulate software Peek and have instantly experienced the sound issues mentioned on this discussion board. I have updated the Articulate 360 in hopes to cure the sound recording playback issue. With no success, I am at a intersection as to which software to use in place of Peek. I'm creating e-Learning videos for online training purposes. I was instructed to use Peek to create the series, and sending it on to someone else for editing. The gentleman doing the editing is the one who recommend Peek and has informed me to reach out for help...Help!
My colleague, Christopher, recently reached out to you requesting a copy of your Peek video. Let me know if you have any questions about how to send that video to us!
Hey there, Michael. We released a fix that solved most folks' issues with the playback in Peek. There were still some outlier cases with specific issues. I see that you were last working with Bret from our senior support team. Are you still experiencing trouble with your Peek recordings?
This is still an issue for me, we've had to use alternte screen recording software which is not great considering the money we spend for Articulate 360
I'm happy to dig deeper to see what's causing this issue. Are you using Peek for Mac or Windows? Also, is it a specific computer where you notice problems with Peek or multiple computers? Here are the system requirements of Peek for Windows and Peek for Mac.
We did find further answers. If I disconnect my laptop from my additional monitors while recording, the choppy behavior is resolved. Not sure why additional monitors should be a problem but it is definitely the issue for all the machines we use here.
I can see these comments are from 3 years ago, but is this still an issue? I had no problems with Peek for years and the last 2 weeks all of my recordings are choppy. I have ruled out internet and headphones and other programs aren't choppy.
Give up and use something like Camtasia as Articulate aren't doing anything to make Peek a reliable, useful tool. You can see by how old this thread is and it's still doing the same thing.
Thanks for reaching out and sharing what you are experiencing. I see that you were able to contact our support team as well and you are currently working directly with Shiela.
The original issue you reported here was corrected in Build 1.15.15453.0 in April 2018. If you're still having difficulty, we'd be happy to take another look. You can work with our team directly here. We've been able to help folks get back up and running properly.
I'm having the same audio issue recording a software demo. The audio seems fine until I start moving the mouse, then it cuts in and out- "garbled is a great way to describe it." Windows 10; i5 processor. This has happened when coupled into my workstation and having the laptop wireless.
Thank you for opening a support case! I see you're working with my teammate Jose, so you're in great hands! Please reach out to Jose through the case if you have additional questions.
I see that you've reached out to our Support Engineers for help and are working with my teammate, Jose, in a support case! Great call. We'll continue the conversation in your support case!
It's four years later, I am a new user of Articulate, and my company was kind of enough to provide me with this, and my main use of the software is screen casts/recorded audio and video, and the audio is terrible, and cuts in and out, in both preview, raw .mp4 format, and in Articulate Review. Based on this thread, it's seems absolutely nothing has been done to resolve this issue in at least 4 years. I am really regretting asking my company for this software license at this point.
So sorry for the trouble! We are definitely here to help. It sounds like after recording a Peek screencast, the audio is cutting in and out in preview, the .mp4 file, and in Articulate Review. Have you tried a simple Peek repair?
I've started a case on your behalf with our Support Engineers to work with you directly. They'll be reaching out via email!
I see the issue remains unsolved.
Regarding what was said earlier, this was never actually resolved for us,
we simply no longer had the time or patience and moved on.
Disgraceful product
@jonathan newman - Thanks for that helpful tip to undock. The audio was garbled and skipping when I was docked and using multiple monitors. When I undocked, the audio was fine.
@Articulate - It is a pain to have to undock each time I want to make a peek recording.
76 Replies
Hi Jonathan,
I see that your support case is with our Senior Support Engineers, as it seems you've run into something different than this discussion previously covered (which was fixed in an update in April 2018). They'll reach out with some next steps!
Hello I'm a new user of the Articulate software Peek and have instantly experienced the sound issues mentioned on this discussion board. I have updated the Articulate 360 in hopes to cure the sound recording playback issue. With no success, I am at a intersection as to which software to use in place of Peek. I'm creating e-Learning videos for online training purposes. I was instructed to use Peek to create the series, and sending it on to someone else for editing. The gentleman doing the editing is the one who recommend Peek and has informed me to reach out for help...Help!
Hi Robert, you came to the right place for help!
My colleague, Christopher, recently reached out to you requesting a copy of your Peek video. Let me know if you have any questions about how to send that video to us!
This is still going on?
Hey there, Michael. We released a fix that solved most folks' issues with the playback in Peek. There were still some outlier cases with specific issues. I see that you were last working with Bret from our senior support team. Are you still experiencing trouble with your Peek recordings?
Good morning,
They have resolved the issue. Peek requires a processor at I5 or higher. Mine is a I3.
In your service,
"Education without values, as useful as it is, seems rather to make man a more clever devil."
~ C S Lewis
Thanks for letting us know the solution, Jonathan!
By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here.
This is still an issue for me, we've had to use alternte screen recording software which is not great considering the money we spend for Articulate 360
Hello Carrie!
I'm happy to dig deeper to see what's causing this issue. Are you using Peek for Mac or Windows? Also, is it a specific computer where you notice problems with Peek or multiple computers? Here are the system requirements of Peek for Windows and Peek for Mac.
We did find further answers. If I disconnect my laptop from my additional monitors while recording, the choppy behavior is resolved. Not sure why additional monitors should be a problem but it is definitely the issue for all the machines we use here.
I can see these comments are from 3 years ago, but is this still an issue? I had no problems with Peek for years and the last 2 weeks all of my recordings are choppy. I have ruled out internet and headphones and other programs aren't choppy.
Give up and use something like Camtasia as Articulate aren't doing anything to make Peek a reliable, useful tool. You can see by how old this thread is and it's still doing the same thing.
Hi Cleaver33,
Thanks for reaching out and sharing what you are experiencing. I see that you were able to contact our support team as well and you are currently working directly with Shiela.
This is insane, that this is still an issue
Hi Michael,
The original issue you reported here was corrected in Build 1.15.15453.0 in April 2018. If you're still having difficulty, we'd be happy to take another look. You can work with our team directly here. We've been able to help folks get back up and running properly.
I'm having the same audio issue recording a software demo. The audio seems fine until I start moving the mouse, then it cuts in and out- "garbled is a great way to describe it." Windows 10; i5 processor. This has happened when coupled into my workstation and having the laptop wireless.
Hi, Correy.
Thank you for opening a support case! I see you're working with my teammate Jose, so you're in great hands! Please reach out to Jose through the case if you have additional questions.
In what year will this issue be resolved?
Hello, I just installed Peek. I have a really nice microphone and did a test recording.
During play back, after 3-4 seconds the audio completely stops.
Can you please help? Not sure if this issue reported by others has been resolved.
Hello RustomKH Vachha!
I see that you've reached out to our Support Engineers for help and are working with my teammate, Jose, in a support case! Great call. We'll continue the conversation in your support case!
It's four years later, I am a new user of Articulate, and my company was kind of enough to provide me with this, and my main use of the software is screen casts/recorded audio and video, and the audio is terrible, and cuts in and out, in both preview, raw .mp4 format, and in Articulate Review. Based on this thread, it's seems absolutely nothing has been done to resolve this issue in at least 4 years. I am really regretting asking my company for this software license at this point.
Hi Matt!
So sorry for the trouble! We are definitely here to help. It sounds like after recording a Peek screencast, the audio is cutting in and out in preview, the .mp4 file, and in Articulate Review. Have you tried a simple Peek repair?
I've started a case on your behalf with our Support Engineers to work with you directly. They'll be reaching out via email!
I see the issue remains unsolved.
Regarding what was said earlier, this was never actually resolved for us,
we simply no longer had the time or patience and moved on.
Disgraceful product
We also still have the issue. Constantly sending logs from our devices became painful.
I have noted that removing the laptop from my dock and recording without multiple monitors connected prevents loss of audio while recording.
@jonathan newman - Thanks for that helpful tip to undock. The audio was garbled and skipping when I was docked and using multiple monitors. When I undocked, the audio was fine.
@Articulate - It is a pain to have to undock each time I want to make a peek recording.