Articulate 360 Peek doesn't work after Update Aug 22, 2018 By Dieter Lotz Hello, After the update of Peek to the version of August 21, it wouldn't start any more. Is it possible to go back to an older version? I'm using Windows 7. Grüße aus Deutschland Dieter
Broderick Lemke over 5 years ago08/22/18 at 3:33 pm (UTC) Same here. It won't open and I tried to reinstall it.
Kirsten Smith over 5 years ago08/22/18 at 7:04 pm (UTC) I have the same issue. The icon flashes in my system tray, then disappears entirely.
Leslie McKerchie Staff over 5 years ago08/22/18 at 8:54 pm (UTC) Hi everyone, I see that Broderick has filed a case with our support team on this. Thank you! Dieter/Kirsten, If you could reach out to our team here we are working to assist those running into the issue since the update.
Ashley Terwilliger-Pollard Staff over 5 years ago08/24/18 at 7:14 pm (UTC) Hi all, There is a new update for Peek today - install today's update and Peek should be working for you again!
Broderick Lemke over 5 years ago08/27/18 at 4:24 pm (UTC) The issue has been fixed on my end! I wasn't in on Friday to test it, but now it works.
Julia Smith over 5 years ago08/30/18 at 5:21 pm (UTC) I have installed the update. I keep getting an error message stating it cannot access my microphone. Please advise. Thanks.
Ashley Terwilliger-Pollard Staff over 5 years ago08/31/18 at 3:55 pm (UTC) Hi Julia, Did you see that error message prior to the update? Also, have you run into any other challenges accessing the microphone from other tools?
7 Replies
Same here. It won't open and I tried to reinstall it.
I have the same issue. The icon flashes in my system tray, then disappears entirely.
Hi everyone,
I see that Broderick has filed a case with our support team on this. Thank you!
Dieter/Kirsten,
If you could reach out to our team here we are working to assist those running into the issue since the update.
Hi all,
There is a new update for Peek today - install today's update and Peek should be working for you again!
The issue has been fixed on my end! I wasn't in on Friday to test it, but now it works.
I have installed the update. I keep getting an error message stating it cannot access my microphone. Please advise. Thanks.
Hi Julia,
Did you see that error message prior to the update? Also, have you run into any other challenges accessing the microphone from other tools?
This discussion is closed. You can start a new discussion or contact Articulate Support.