I have the same problem and I did what you wrote here above Alyssa (Peek repair) but it doesn't work still. I can't make any recording because like Skye disabling the microphone doesn't make it work either. Any solution to this yet? I really need Peek for my screencasts in Rise. Please help.
Oh no Heidi! Sorry to hear that you've run into an issue with this as well. I see that you reached out to our support team as well, so you're in good hands.
Peek will not allow me to record. I get a error message that says configure microphone. I Dont need sound just a screen recording. What should I do to by pass this?
Once you open Peek to start a recording, you'll have the option to record without audio. You'll still need to have a sound card and microphone available to Peek though. Take a look at the system requirements linked below.
Hello, I am having the same issues. I tried uninstalling and reinstalling Peek. It still doesn't work. It seems Peek doesn't like sharing the microphone. I use my microphone for narration recording and Skype calls. Even if I close these programs Peek will not work due to the microphone "being used by another program". No other program has this issue.
I haven't seen that same issue where Peek won't work if other applications have access to the microphone. I don't use Skype that often, but I do use Slack and Zoom calling which both have access to the same microphone.
I'd like to have you work directly with our Support Engineers to have them dig a bit deeper into what's happening so we can get you back up and running! I'll start a support case for you if you're onboard with that plan.
Is there a resolution to the error message (as per the thread above):
"There was a problem connecting to your microphone. Please make sure it is installed correctly and not in use by another application. Then try again."
I have tried choosing "None" (no microphone) to avoid having to use a microphone at all, and every possible enabling and disabling of the microphone within the microphone settings but no options have worked (as per above messages from other users). Are you able to tell me what the resolution was with the Support Engineers that you referred Joanna to?
For good first steps, our team recommends checking that the sound card has the latest audio driver from the manufacturer. You can find the audio driver from the computer manufacturer's support page.
If everything checks out there, we then recommend these steps:
I get the same issue. I have every other application except Chrome closed down. I have rebooted, I'm on the latest version of Peek and even try selecting no microphone from the dropdown but it still gives me the warning message so won't record.
Thanks for sharing those details! I've looked at similar support cases, and there have been a few different solutions. I'd love for our Support Engineers to step in. Do you mind sharing a screenshot of the error message with our team? Connect with a Support Engineer here. You'll be notified once we receive the attachment.
It looks like you may have replied by email, as the attachment didn't make it to this discussion.
As Lauren mentioned, there's been a few solutions shared with customers, so connecting with our support team will be the best option to dive in deeper and figure out why your microphone isn't recording as expected!
Uh-oh, it looks like the microphone screenshot file didn't make its way. Here's what I see when opening PeekMicrophone.JPG:
Have no fear, though! I've opened a case so our Support Engineers can jump in to locate the root of the error. You're in skilled company, and I'll follow the troubleshooting!
We'll need a few more details to see what is causing the error. Our Support Engineers can assist in a support case. Please use this link to connect with our support team.
Hi , is there any update on this issue? I've had my Articulate 360 subscription for a while now but am only downloading Peek today. Headset with mic is not being picked up although they are picked up automatically for Zoom and MS Teams meetings? Thanks
I want to help you get Peek 360 to work with your headset, so I've opened a case with our support engineers on your behalf, and you should hear from them via e-mail soon.
Does your mic plug directly into USB or does your mic plug into an audio interface (ex: Steinberg UR24C, as I have)? The mic itself would use an XLR (3-pin) connection to the interface, and then the interface would plug by USB into your computer. You would need the right "driver" (software) for that interface so that your computer and all of its applications (like Peek 360) will recognize it.
If you already have an interface, then check with the manufacturer to make sure your software is up to date. If your computer has just received a dreaded operating system update, it is possible that your driver is too old - that the manufacturer hasn't come out with an update to that new operating system.
24 Replies
Sorry you're running into this, Skye! Have you tried doing a Peek repair yet?
If that doesn't help, reach out to us here. Our Support Engineers are available 24/7 to assist!
I have the same problem and I did what you wrote here above Alyssa (Peek repair) but it doesn't work still. I can't make any recording because like Skye disabling the microphone doesn't make it work either. Any solution to this yet? I really need Peek for my screencasts in Rise. Please help.
Thanks Judith for reaching out to our Support Engineers as well! They'll take a look and be in touch soon.
Hello I am running into the same issue. I have tried the steps in Peek Repair described about but no luck.
Oh no Heidi! Sorry to hear that you've run into an issue with this as well. I see that you reached out to our support team as well, so you're in good hands.
Having the same issue. Trying to record in peek to submit to articulate about a seperate issue. Any help or guidance on this yet?
+1
This is new, one month ago all the microphones I tried worked fine.
Peek will not allow me to record. I get a error message that says configure microphone. I Dont need sound just a screen recording. What should I do to by pass this?
Hi Jennifer,
Once you open Peek to start a recording, you'll have the option to record without audio. You'll still need to have a sound card and microphone available to Peek though. Take a look at the system requirements linked below.
Peek for Windows: System Requirements
Peek for Mac: System Requirements
Hello, I am having the same issues. I tried uninstalling and reinstalling Peek. It still doesn't work. It seems Peek doesn't like sharing the microphone. I use my microphone for narration recording and Skype calls. Even if I close these programs Peek will not work due to the microphone "being used by another program". No other program has this issue.
Hi Joanna,
I haven't seen that same issue where Peek won't work if other applications have access to the microphone. I don't use Skype that often, but I do use Slack and Zoom calling which both have access to the same microphone.
I'd like to have you work directly with our Support Engineers to have them dig a bit deeper into what's happening so we can get you back up and running! I'll start a support case for you if you're onboard with that plan.
Hi Ashley,
Is there a resolution to the error message (as per the thread above):
"There was a problem connecting to your microphone. Please make sure it is installed correctly and not in use by another application. Then try again."
I have tried choosing "None" (no microphone) to avoid having to use a microphone at all, and every possible enabling and disabling of the microphone within the microphone settings but no options have worked (as per above messages from other users). Are you able to tell me what the resolution was with the Support Engineers that you referred Joanna to?
Thanks in advance.
Melissa.
Hi Melissa. Thanks for reaching out!
For good first steps, our team recommends checking that the sound card has the latest audio driver from the manufacturer. You can find the audio driver from the computer manufacturer's support page.
If everything checks out there, we then recommend these steps:
If neither of those tactics help, would you be willing to connect with our Support Engineers so we can best understand what may be happening?
I get the same issue. I have every other application except Chrome closed down. I have rebooted, I'm on the latest version of Peek and even try selecting no microphone from the dropdown but it still gives me the warning message so won't record.
Hi Hugh!
Thanks for sharing those details! I've looked at similar support cases, and there have been a few different solutions. I'd love for our Support Engineers to step in. Do you mind sharing a screenshot of the error message with our team? Connect with a Support Engineer here. You'll be notified once we receive the attachment.
See Peek microphone screenshot below.
[A screenshot of a cell phone Description automatically generated]
Hi Hugh,
It looks like you may have replied by email, as the attachment didn't make it to this discussion.
As Lauren mentioned, there's been a few solutions shared with customers, so connecting with our support team will be the best option to dive in deeper and figure out why your microphone isn't recording as expected!
See attached.
Hello Hugh!
Uh-oh, it looks like the microphone screenshot file didn't make its way. Here's what I see when opening PeekMicrophone.JPG:
Have no fear, though! I've opened a case so our Support Engineers can jump in to locate the root of the error. You're in skilled company, and I'll follow the troubleshooting!
Same problem. Peek used to work well, now no sound. Every other app I run picks up my mic just fine.
Hi Guidepost Learning!
We'll need a few more details to see what is causing the error. Our Support Engineers can assist in a support case. Please use this link to connect with our support team.
Hi , is there any update on this issue? I've had my Articulate 360 subscription for a while now but am only downloading Peek today. Headset with mic is not being picked up although they are picked up automatically for Zoom and MS Teams meetings? Thanks
Hi, Tom.
Thank you for reaching out!
I want to help you get Peek 360 to work with your headset, so I've opened a case with our support engineers on your behalf, and you should hear from them via e-mail soon.
Does your mic plug directly into USB or does your mic plug into an audio interface (ex: Steinberg UR24C, as I have)? The mic itself would use an XLR (3-pin) connection to the interface, and then the interface would plug by USB into your computer. You would need the right "driver" (software) for that interface so that your computer and all of its applications (like Peek 360) will recognize it.
If you already have an interface, then check with the manufacturer to make sure your software is up to date. If your computer has just received a dreaded operating system update, it is possible that your driver is too old - that the manufacturer hasn't come out with an update to that new operating system.