I'm fairly new to Articulate 360 and having trouble with Peek. After etting my frame to capture what I want, I create a video to walk my learners through using certain systems. The video that is available online after doesn't show the same framing. It capture to the left and lower side of the screen than the frame it shows when making the video. When walking through web links and systems, this means that all the clicks I make to show my learners where to go and how to use their systems are mis-aligned and sometimes look like I'm clicking on a different menu option. How to I make Peek capture exactly what I have in my frame?
I’m working on Windows 10 and not using an external monitor. Any help would be appreciated! We really need to quickly capture some screen videos to rapid-deploy some online learning to an incoming staff!
Hmm, that's really curious, Sarah! I'm going to open a case on your behalf so we can get this sorted out as soon as possible. Keep an eye on your email--you'll see a message from our Support team soon!
Came back to this thread as the same issue is happening again. Still in Windows 10, this time with an external monitor. Every time, I'm framed up correctly but the cursor in the video that Peek captures is not aligned with the screen. I've attached an example. You can see that the frame is right, but the cursor is sitting in the middle of the screen, which doesn't show/teach learners where to click to access the pieces we want them to see. Can you provide any pointers on how to trouble shoot this?
Sorry to hear this issue is coming up again for you! I know you had a previous case that had to be abandoned, but I've opened a new one so our support engineers can continue troubleshooting this with you.
I have the same problem. The video doesn´t show the same framing. I´m also woking with Windows 10 and i´m not using an external monitor. What do I do wrong?
Hello! I'm also having this issue. I changed my display settings as recommended, and tried recording on my laptop instead of my external monitor, but still having the same issue - Peek only records have of the frame that I've selected for my screen capture.
UPDATE: Both of these problems went away when I unplugged my 2nd monitor. Leaving this here though in case the problem can be fixed because it does limit the 'ease' of Peek to some degree. Thanks!
I'm having this same problem when I try to capture only a section of my screen. The attached shows the PPT I was trying to record is like cut into 2 parts and the bottom part is playing at the top of the screen!?
Also when I do full screen, a red line appears in the middle of the recording. Have tried several times, this is in all my recordings the past 2 days (just started using Peek).
Is this still an open ticket? I am having the same problem. I have completed everything suggested, including taking down my external monitor. Peek application is offset from the item being recorded. If I leave it alone, it records the appropriate area, but their is a red line in the recording of where the recording box outline is located. If I manipulate the recording area, it then does not align. I also have the exact same problem when trying to record in Storyline. I have included three screen shots below of what it looks like when I just select the application and do not move the capture area.
Peek 1- Shows capture area selected by application
Peek 2 - Shows what is being recorded
Peek 3 - Shows recording
You can see the red line of what should the capture area vs. what is actually captured. The same offset seems to be true when I move the capture area around.
Thank you for letting us know! I am sorry that you are running into this snag with your Peek recordings.
At the moment, our team is actively reviewing this issue when creating screen recordings with an external monitor. I will be including your notes on our report as we continue to investigate this issue.
In the meantime, a workaround that I hope will help is to:
Disconnect your external monitor
Adjust your Display Settings and set the Scale and layout to 100%
Please keep us posted and let us know if you have any questions!
I also experienced this. I ended up doing my screen capture in powerpoint so that my mouse tracked correctly with the video. I was using a laptop without an external monitor, and did also try an external monitor. Had the same issues on both screens.
I currently have two external monitors attached. Both Monitors are set to 1680 x 1050 (Recommended) and the scale is set to 100%.
My Laptop settings are 1920 x 1080 (Recommended) with the scale of 100%
Hope this helps.
Katherine Gerbis
Katherine Gerbis, Ed.S.
Training/Development Specialist
Division of Teacher and Leader Support and Development
Office of Teaching and Learning
Georgia Department of Education
205 Jesse Hill Jr. Drive SE
Atlanta, GA 30334
Phone: 404.480.2464
kgerbis@doe.k12.ga.us http://gadoe.org
For most customers, when the display is set to 100% for both monitors, this is working as expected.
It sounds like that's not the case for you. Does it align properly when the external monitor is disconnected?
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I have tried disconnecting both of my external monitors and it still shifts the screen. The original screen shots provided were with nothing connected and the screen setting set as recommended.
Katherine Gerbis
Katherine Gerbis, Ed.S.
Training/Development Specialist
Division of Teacher and Leader Support and Development
Office of Teaching and Learning
Georgia Department of Education
205 Jesse Hill Jr. Drive SE
Atlanta, GA 30334
Phone: 404.480.2464
kgerbis@doe.k12.ga.us http://gadoe.org
I am simply stunned by this. This thread (and others similar) has been going for 2 years or more, and people are consistently facing the same issue. I am too! I have tried uninstalling Peek, rebooting, reinstalling, and nothing's fixed. The same Articulate staff are asking the same questions over and over again.
I am on Win11, I have two screens. The record area box does not align with anything that it actually captures. I want to record on my larger format screen and I don't think I should have to unplug anything or work around when Peek actually tells me I can select ether to record; it just doesn't work properly.
Can we please actually have a fix that is actually a fix?
I'm sorry to hear you're facing the same issue as others in this discussion! I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail.
HI all! I guess I am having the same problem as everyone here since 2018. I have gone into my setting and changed the scale and layout setting to 100%. I am still having the same problem even when i changed my settings and am working with a single monitor.
27 Replies
Hi there Sarah! I'm happy to lend a hand. First, are you using Peek for Windows or Peek for Mac?
Also, are you using an external monitor? If so, do you see an improvement if you disconnect that monitor and record on the single display?
Hi there,
I’m working on Windows 10 and not using an external monitor. Any help would be appreciated! We really need to quickly capture some screen videos to rapid-deploy some online learning to an incoming staff!
Thank you,
Sarah
[http://www.gratisites.com/images/new
Hmm, that's really curious, Sarah! I'm going to open a case on your behalf so we can get this sorted out as soon as possible. Keep an eye on your email--you'll see a message from our Support team soon!
Hi Alyssa,
Came back to this thread as the same issue is happening again. Still in Windows 10, this time with an external monitor. Every time, I'm framed up correctly but the cursor in the video that Peek captures is not aligned with the screen. I've attached an example. You can see that the frame is right, but the cursor is sitting in the middle of the screen, which doesn't show/teach learners where to click to access the pieces we want them to see. Can you provide any pointers on how to trouble shoot this?
Thank you!
Hi Sarah,
Sorry to hear this issue is coming up again for you! I know you had a previous case that had to be abandoned, but I've opened a new one so our support engineers can continue troubleshooting this with you.
Be on the lookout for a response soon!
Hi,
I have the same problem. The video doesn´t show the same framing. I´m also woking with Windows 10 and i´m not using an external monitor. What do I do wrong?
Hi there, Ylva. I'm so sorry you're facing this obstacle!
What Scale and Layout setting are you using? (We recommend using 100%.) Here's how to check/change this setting:
Let us know if you see a difference after recording a screencast in Peek 360 again. We'll explore our next steps from there!
Hello! I'm also having this issue. I changed my display settings as recommended, and tried recording on my laptop instead of my external monitor, but still having the same issue - Peek only records have of the frame that I've selected for my screen capture.
Hi Tara,
Thank you for letting us know! I am sorry that you are hitting this snag with Peek 360 recordings.
Since adjusting the display settings didn't seem to help, could I have you try disconnecting the second monitor to see if that resolves the issue?
Please keep us updated and let us know if you have any questions!
UPDATE: Both of these problems went away when I unplugged my 2nd monitor. Leaving this here though in case the problem can be fixed because it does limit the 'ease' of Peek to some degree. Thanks!
I'm having this same problem when I try to capture only a section of my screen. The attached shows the PPT I was trying to record is like cut into 2 parts and the bottom part is playing at the top of the screen!?
Also when I do full screen, a red line appears in the middle of the recording. Have tried several times, this is in all my recordings the past 2 days (just started using Peek).
https://360.articulate.com/review/content/a3acc8bd-fd25-49b7-b650-33e124e00fa7/review
Hi Margaret,
Thanks for updating your post with what helped resolve the issues, as I'm sure this will be beneficial for others who come across this!
Is this still an open ticket? I am having the same problem. I have completed everything suggested, including taking down my external monitor. Peek application is offset from the item being recorded. If I leave it alone, it records the appropriate area, but their is a red line in the recording of where the recording box outline is located. If I manipulate the recording area, it then does not align. I also have the exact same problem when trying to record in Storyline. I have included three screen shots below of what it looks like when I just select the application and do not move the capture area.
Peek 1- Shows capture area selected by application
Peek 2 - Shows what is being recorded
Peek 3 - Shows recording
You can see the red line of what should the capture area vs. what is actually captured. The same offset seems to be true when I move the capture area around.
Hi Katherine,
Thank you for letting us know! I am sorry that you are running into this snag with your Peek recordings.
At the moment, our team is actively reviewing this issue when creating screen recordings with an external monitor. I will be including your notes on our report as we continue to investigate this issue.
In the meantime, a workaround that I hope will help is to:
Please keep us posted and let us know if you have any questions!
This post was removed by the author
I also experienced this. I ended up doing my screen capture in powerpoint so that my mouse tracked correctly with the video. I was using a laptop without an external monitor, and did also try an external monitor. Had the same issues on both screens.
Hello Amber and welcome to E-Learning Heroes :)
Thanks for contacting us and sharing what you were experiencing as well.
You mention that the issue happened with and without an external monitor. I'm curious:
I currently have two external monitors attached. Both Monitors are set to 1680 x 1050 (Recommended) and the scale is set to 100%.
My Laptop settings are 1920 x 1080 (Recommended) with the scale of 100%
Hope this helps.
Katherine Gerbis
Katherine Gerbis, Ed.S.
Training/Development Specialist
Division of Teacher and Leader Support and Development
Office of Teaching and Learning
Georgia Department of Education
205 Jesse Hill Jr. Drive SE
Atlanta, GA 30334
Phone: 404.480.2464
kgerbis@doe.k12.ga.us
http://gadoe.org
Follow us on Twitter: @gadoenews
Like us on Facebook:
http://www.facebook.com/gadoe
“Educating Georgia's Future”
[cid:image001.png@01D6449B.DE205990]
Thanks, Katherine.
For most customers, when the display is set to 100% for both monitors, this is working as expected.
It sounds like that's not the case for you. Does it align properly when the external monitor is disconnected?
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I have tried disconnecting both of my external monitors and it still shifts the screen. The original screen shots provided were with nothing connected and the screen setting set as recommended.
Katherine Gerbis
Katherine Gerbis, Ed.S.
Training/Development Specialist
Division of Teacher and Leader Support and Development
Office of Teaching and Learning
Georgia Department of Education
205 Jesse Hill Jr. Drive SE
Atlanta, GA 30334
Phone: 404.480.2464
kgerbis@doe.k12.ga.us
http://gadoe.org
Follow us on Twitter: @gadoenews
Like us on Facebook:
http://www.facebook.com/gadoe
“Educating Georgia's Future”
[cid:image001.png@01D6449B.DE205990]
Thank you for confirming, Katherine. It sounds like you may be experiencing a slightly different issue and I'd like our team to take a look.
I've opened a support case on your behalf and you should be hearing from someone soon.
I am also having all the same issues; recording area not lining up with the application. I've unplugged all and reset my screen settings to 100%.
Hello Nicole!
Sorry that you're still running into this issue! Are you using Windows 10 or 11?
Also, to confirm, you're recording without an external monitor plugged in as well. Is that correct?
I am simply stunned by this. This thread (and others similar) has been going for 2 years or more, and people are consistently facing the same issue. I am too! I have tried uninstalling Peek, rebooting, reinstalling, and nothing's fixed. The same Articulate staff are asking the same questions over and over again.
I am on Win11, I have two screens. The record area box does not align with anything that it actually captures. I want to record on my larger format screen and I don't think I should have to unplug anything or work around when Peek actually tells me I can select ether to record; it just doesn't work properly.
Can we please actually have a fix that is actually a fix?
Hi, Stephen.
Thank you for reaching out!
I'm sorry to hear you're facing the same issue as others in this discussion! I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail.
HI all! I guess I am having the same problem as everyone here since 2018. I have gone into my setting and changed the scale and layout setting to 100%. I am still having the same problem even when i changed my settings and am working with a single monitor.