Preview Issue After Update 1
Oct 02, 2012
By
Renee Haran
Hi,
I have been sailing along smoothly developing a new flash module in Storyline. Yesterday, I updated Storyline with Update 1 and have since been unable to preview my content.
The preview loads initially, but as soon as I try to advance to the second scene, I get a huge exclamation mark and either have to close out of preview mode or restart Storyline.
Again, I have never experienced behavior like this until the update yesterday.
I followed the "erratic behavior" Kbase article and re-installed Storyline, but the issue persists.
On deadline, so would really appreciate some help getting this resolved.
I am running my files from the C drive and am on a workstation with insane amounts of HD space and RAMM.
Thanks,
Renee
16 Replies
Good Morning, Renee.
Lets get you over to a dedicated Support Engineer and see if we can get you fixed up. Can you please submit a Support Case and include a copy of your .story file? Thanks!
Hi guys!
I have the same issue...just submitted a support request, will post what comes out of it.
Did your issue get resolved, Renee?
-Eilert
Hi Eilert,
I took a look at Renee's case for this issue and it looks like it was resolved.
Here's how:
1. Create a new Storyline file.
2. Select Import > Storyline
3. Browse for the existing file
4. Import all the slides.
5. Save with a different file name.
6. Try to preview or publish.
Hi Eilert,
I just found your support case (#00306879) and I see that Adrian has been working with you. That's great!
If you find a resolution for the issue, please feel free to share it. I'm sure community members would appreciate the additional information.
Thanks!
Hi Christine
Adrian was quick to respond and was very helpful! He wasn't able to replicate the issue, which lead him to believe that it was caused by the files location (server, of course...:S)
Hopefully that's it, if not I'll uninstall and repair as described in the article you mention.
I'm currently importing the story file into a new, locally stored story file, trying to see if that solves the problem:)
Thanks for all the input.
- Eilert
After creating a new story file, I imported the original storyfile like you described above. The file is saved on the local hard drive. When previewing, the same issue occurs...
I will now try to repair/uninstall to see if that solves it.
- Eilert
Repair didn't solve it, reinstall didn't solve it, importing the course to a new, locally stored storyfile didn't solve it...I'm presenting this prototype to the customer in three hours, will do the remaining troubleshooting and hopefully it will work...if not I'll just have to rebuild it from scratch in a hurry...
Completed the troubleshooting described the article you pointed me towards, but that didnt solve the problem.
The story file consists of 6 slides, with 5 layers on each slide.
Will try to rebuild the layers to see if it occurs again...
- Eilert
Hmmm....Ive rebuilt the layers for the first two slides...and the problem is back...could it be connected with how i build the course?
What I am building is a clickable prototype. I will describe how I did it in detail, and I've attached the story file. If anyone figures out why it crashes it would be highly appreciated.
I did this for sub-slide 1, tried previewing and it worked. Did it for sub-slide 2, previewed, clicked around a bit and it crashed.
It seems to happen when switching really fast between the subslides...what I do is probably not "normal" user behavior, but one would expect Storyline to handle a fast clicker? And that it would take some time to load rather than crash?
I've used custom arrows for navigation, custom states (glow around navigation-arrow) that indicate progress, and layers containing video, and I've copy pasted and duplicated slides, layers and content in order to work fast...are any of those things known to cause preview failure?
Any input as to how I can solve this matter will be appreciated
Eilert
I've rebuilt the entire course literally from scratch, with all the content and storyfile locally stored.
When previewing I get the same issue.
Tried deleting all layers and all videos, and the preview runs like it should.
Does this mean that storyline cant handle multiple videos in slides? Or could duplicating/copy pasting slides causes the problem? Ive inserted two examplevideos on ceveral slides/layers, could the repeated use cause this? Will a fast clicking user cause storyline to crash?
We're currently shooting ceveral vids intended for courses under construction, if we cant insert them without storyline crashing we're pretty much screwed...
- Eilert
Good morning Eilert,
I apologize for the delay in response and I'm very sorry to hear that you're still working with this. However, it would be best to communicate through your support case on this issue so we can continue to troubleshoot the problem with you. If you can, please respond to the last message you received or refer to your case (00306879) so Adrian will be aware that the problem still exists. This way he can work with you and try to resolve the issue as quickly as possible. Since you've taken a lot of additional troubleshooting steps since you last updated the case, you might want to mention this forum post so Adrian can see everything you've already tried to resolve the issue.
Thanks!
Here we go again....
Considering I HAD to solve this issue I've put some time into building the course in a different way...instead of six six slides with five layers on each slide, I've created six scenes with six slides in each...same content, stored locally, but no layers....and previewing now works like a charm!
To the user the functionality will seem the same, which is most important:)
But it takes waaaay longer time to build it that way, and the story view looks cluttered to say the least...
I guess we can say that the problem is worked around, but not solved. Without knowing exactly what went wrong, it seems that it evolved around the videos in layers.
My suggestion to others in a similar situation is to try to create ceveral identical slides rather than using layers to add additional content to one slide...timeconsuming to set up the navigation that way, but at least it works...
Any input on the capacity of layers will be appreciated:)
Good morning Christine, or rather good evening
I received a mail from Adrian, we'll do a web conference later. Will post what comes out of it!
Eilert
The issue was forwarded to the QA-team, hopefully they'll be able to solve it
I have a very similar setup and am having the same problems, any progress on a solution?
Good Morning Chris, and welcome to Heroes!
Could you try importing your content into a new file or performing a clean remove/reload of Storyline?
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