Problem - HTML5 - Video not muted

It might be a bug. I've never tried muting a video like that. Whenever I need to use a different audio track I pull the video into Camtasia, remove the audio track and then publish the video without the original audio. This works like a charm. 

Unfortunately that would not be a viable solution in our environment. To have to purchase more software (added $$) and then go in and change all the Articulate courses that are already using muted-videos would take hundreds of hours. I'm hoping there is a easy fix for this problem and I just don't know the right settings to use. It's hard to believe that such an obvious feature has been missed for running courses on an iPad/Safari using HTML5. This also seems to be a problem if you use the Articulate Mobile Player.

I  can not find in the Articulate forums a DETAILED comparison of features for publishing HTML5 output. There is only a high level "bullet list" but there needs to be a detailed "feature not available" type of listing if these type of features are not covered.

For Learners who are moving into the iPad environment after only using a server based LMS course the move into the mobile  iPad/Safari platform may not be an easy transition.

Hi Ray,

Would you have a sample course to share with us so that I could look into the behavior and share with our QA team? If you'd prefer to not share here, please let me know and I'll send you directions to share with me privately.

Hi! 

I'm having the exact same problem described by Ray. The only difference is that I'm trying to mute a Flash video, and that the audio overlap is happening even when we're running it on Desktop. 

Any suggestions?

Thanks!!

Hi Claudia,

The suggested workaround shared with Ray was to "Instead of using the mute button, you can go to Edit Video in Storyline and then reduce the volume by 100% to mute it. "

Hope that helps! 

That option would be great, if "edit video" was not grayed-out. But I have literally never been able to select Video Volume > Mute or Edit Video in Storyline and actually mute the audio in a video. I always have to dump it out into another program, strip the audio, export it back out, and then re-import into Storyline. It is a pain. Storyline 4 needs to just remove these "Video Volume" and "Edit Video" buttoms from the Video Tools > Options ribbon menu, because neither one has literally ever worked.

Hi JH. It sounds like Storyline's video editing tool is not working for you. I'd love to help!

• Are you using Storyline 3?
• What types of video files are you inserting in your projects? You'll find that certain video types can't be edited in Storyline 3.

If you'd like to share an example file, I'm happy to have a closer look!