Published Presenter 09 course with embedded video not playing

I don't mean to be rude, I am getting frustrated with articulate customer service.I have posted the issue with video and have not had a response  meanwhile I see staff responding to other posts.I need a solution to this issue.I experienced the same issue in May 2013 and your customer support specifically Jayem Abania promised to look into the issue and never did.I was told presenter was experiencing problems with large video files and its being looked into. I need someone to give me a response on what is going on.We bought Studio 09 and want to migrate to studio 13.The customer service is so discouraging.I need someone to tell me why large video files don't work and a solution as soon as possible.This is ridiculous.

Thanks

Maurine

Hi Maurine! I'm sorry that you are feeling frustrated. I see where you sent an e-mail today on your case from May. I have escalated your case (00332713) to our Senior Team and you should be hearing from someone about that.

Thanks Leslie,

Your team sent me an email so I hope the issue gets resolved soon.

Maurine

No problem Maurine

Hi Leslie,

Can you follow up on this, I haven't heard back yet.

Thanks

Maurine x

Good Afternoon, Maurine.

I'm sorry that you did not receive my previous email messages.  To restate, it appears that presently, when we insert a very large video file (I believe your example was 90 minutes in length and 700 MB in size) into Presenter '09, our publishing process fails.  In your case, we also found that attempts at compressing your very large video file were ineffective.

While the Articulate Quality Assurance Team considers whether or not it's possible to fix this problem, I can think of 3 possible interim workarounds:

1. Chop your video files into smaller pieces using a video editing tool.  Some examples of video editing tools that you may see being discussed in our community include Articulate Replay, Adobe Premiere, Adobe After Effects, Windows Movie Maker, VideoPad, VirtualDub, or Lightworks.
2. You could upload your large videos to a service that better handles large video files (such as YouTube or Vimeo), then use our Insert->Video->Add Slide Video from Website feature to embed the video.
3. You could insert a small placeholder video into your course, then replace it with your larger source video within Presenter '09's published output:

Please note that Option 3 is not supported by Articulate.

Please let us know if you need anything else.  Thanks!

Hi Justin,

I have uploaded the video on vimeo and posted the embed code as web object link but get an error message.The tutorial you provided doesnt seem up be up to date.Can you please provide steps on how to embed the vimeo video code?

Thanks

Maurine

It looks like a change to Vimeo's Embed Code has rendered Tracy's Screenr slightly obsolete.  Here is an updated Screenr:

Good luck with your project!

Thanks so much

Maurine

Hi Justin,

URGENT, NEED HELP! I have a similar problem with the embed of Vimeo video in Articulate Presenter 09 suddenly not working. I suspect my problem is related to recent changes in the Vimeo player not working with IE9 version of browser. The Web object embed works with other computers and browsers (Firefox, Chrome, and IE11 for instance on my personal computer), but not on my work computer set with IE9. Unfortunately, IE9 is our corporate standard at this time, so this is a BIG problem.

Can you confirm that the Web Object embed of Vimeo video in Articulate Presenter 09 does not work with IE9? If that is so, is there any solution short of having Vimeo fix their player?

This needs an update for Presenter '13

Hi Deb!

This thread is a bit dated, so I'm not sure what you are asking for an update on.

Articulate Presenter '13 supports videos from hosting sites, such as Screenr and Vimeo. Here's how to add website videos to Presenter courses.

When you embed website videos in your Articulate content, you may find the fullscreen button is either missing or not working in your published output. For security reasons, many web browsers are now restricting fullscreen mode for embedded iframe content. See this article for more information.