I am having issues with Review 360, if the slide consists of a video, it plays the beginning then freezes, the timeline continues to the end of the slide but the video won't continue.
once the timeline reaches the end it continues to the next slide.
Is anyone else having this problem and does anyone have a solution?
We experienced a brief outage on Review 360 yesterday, and you'll see that noted on the Articulate Status page. You can also subscribe there for notifications of any outages.
If you're still having trouble accessing videos and courses in Review 360, please connect with our Support Team so that we can take a look at your specific courses and account.
Thanks for all your help, Articulate crew. I've been away from Articulate for a bit (certainly not by choice) and stumbled on the status page late yesterday. I will go to that first from here on!
Welcome back, Jenda! And not to worry, our team is here in E-Learning Heroes Monday-Friday, 8-6 pm ET so we're always happy to point you in the right direction! Secondly, our Support Team is accessible 24/7 here.
Hi! I am having an issue where I'm trying to publish and it keeps getting stuck on the same video after "preparing to create slides". I haven't had this issue before.
9 Replies
My reviewers are having this issue intermittently today.
Hi Jamie and Jenda,
We experienced a brief outage on Review 360 yesterday, and you'll see that noted on the Articulate Status page. You can also subscribe there for notifications of any outages.
If you're still having trouble accessing videos and courses in Review 360, please connect with our Support Team so that we can take a look at your specific courses and account.
I had a problem yesterday, too. I'm having it again today, even though the Articulate Status is operational.
If I make a new version, will I see the feedback from the previous version?
Is Articulate Review down? It doesn't seem to be loading anything for me for last 30 minutes
Hi Norma!
It looks like Review 360 has a partial outage currently. Our team is investigating the issue and we'll be sure to keep you updated in this discussion.
You can also keep an eye out on https://www.articulatestatus.com/
Thanks for all your help, Articulate crew. I've been away from Articulate for a bit (certainly not by choice) and stumbled on the status page late yesterday. I will go to that first from here on!
Welcome back, Jenda! And not to worry, our team is here in E-Learning Heroes Monday-Friday, 8-6 pm ET so we're always happy to point you in the right direction! Secondly, our Support Team is accessible 24/7 here.
Hi! I am having an issue where I'm trying to publish and it keeps getting stuck on the same video after "preparing to create slides". I haven't had this issue before.
Hi Emily!
I'm happy to help!
First, when publishing to the Web or LMS, are you seeing the same error? Or is this just happening when publishing to Review 360?
If it's just Review 360, then let's try importing the file into a new project. Save the project under a new name, and then publish to Review 360.
Let me know if that does the trick! If not, I'm happy to take a look at the file. You can attach it to this discussion or share it with me privately!
This discussion is closed. You can start a new discussion or contact Articulate Support.