I have other peers in my team that have Articulate Review 360 licenses as well. However, if I publish something to 360 Review they don't have access to see the comments from others - only I can access the feedback and view the materials under my account.
Is there a way that my whole team can access my published 360 Reviews as well as the feedback so it's not just me seeing the feedback and material?
When you publish content to Articulate Review, the content will be stored in your personal Articulate Review account.
By clicking the 'Share' tab, you can copy and send the sharable link to the folks on your team. With that link, they will be able to view the content and comments in Articulate Review.
I am getting feedback from reviewers advising that they cannot access the module using IE. Is this a known issue or is there something I can/ should do to make it accessible via IE?
Hi there, Erika. Can you check out this article about the different domains that need to be allowed for Articulate 360? I'm wondering if security/firewall is what's at play.
Let me know how you make out, and we can dig deeper if needed!
Would it make sense that firewalls are the issue though if the problems are intermittent (e.g. it happens sometimes, and other times it is completely fine).
I am getting feedback from reviewers that they cannot add comments. They can see the information but when asked to add email address the pop up box to add email address appears over and over.
Sorry, you're hitting this snag! The first task is to clear the cache. It sounds like they might have something blocking them from accessing that page.
Please keep me updated so I can investigate further if need be.
I had them clear the cache first thing, I also resent the links and ensured that the password was correct. I am pretty sure that the issue is not on this side due to the behavior of the email pop up. It just kept popping up. This problem is on the Articulate Review side not our side.
I noticed that I cannot access the review using the links I sent as a reviewer. In the past I could do this to ensure the link worked correctly from a reviewer perspective. Articulate Review makes me log in as a developer. I don't like this, I should be able to look at as a reviewer does in order to better pin point the problem.
Best regards,
Glenda Person
Computer Based Training Specialist
FHO Training
Duke Energy Progress
5705 Training Ave
New Hill, NC, 27562
Mail code:TTF2
919.698.5486 mobile
There are two settings that I would suggest looking into if your reviewers can't comment on a project.
First is the setting under "Share" which is where you are likely grabbing the Review link. You have the choice to allow only reviewers who have an Articulate ID. If you have this box checked, then others wouldn't be able to review unless they logged in first.
Secondly, I would look at the "Disable Comments" setting. You have the choice to allow reviews to look at the content without adding comments. I'd make sure the setting isn't active.
Lastly, if you view the course in an Incognito window without logging in, that will give you an idea of what the reviewers are seeing on their end.
Since this happened to a reviewer I can only show you what I see and what I see is that all the settings were correct on my side. Sorry, I am very busy and can take no more time over this. All I ask is that instead of thinking the issue lies with my set up look at the set up on your side of the fence, as I am pretty sure that is where the issue lies.
Any chance that your reviewers have an Articulate 360 account? If so, they will be prompted to log in, even if you choose to allow comments without an Articulate ID.
I see that Lauren reached out to you in a support case as well, so feel free to respond there and share your link with us privately and any additional information from your reviewers such as a specific browser causing the issue or if they are able to sign in and comment with their Articulate ID.
I am experiencing this same issue and have been on and off for a couple of months. The site is requiring my reviewers to create an Articulate ID in order to review my courses. But even when they attempt to do this, the site is not always working. Very frustrating.
If your reviewers are prompted to sign in or create an Articulate ID, there is a good chance they already have an account. This could be a current subscription or a past free trial.
I would confirm with your reviewers to make sure they don't already have an active or past subscription with the same email.
If this were the case it would occur with any of the reviews they have access to, and it doesn't so this is not the issue. Please consider it closed as none of us here now have time to deal with it-lots of work to do before holidays, and vacations hit.
Thanks for sharing that additional detail. I've opened a case on your behalf with our support engineers, where you'll hear from someone on the team soon. They'll do everything they can to determine why your reviewers are having issues accessing the link!
Do you know if this has been resolved? Looking to see if this feature is something that would work for me to share content with others who don't have a 360 account. Would be useful to know what the issue was here and the solution to it also.
Thanks for reaching out for an update. It looks like you are replying to the issue Ren worked on with Amy, but we did not receive an update from her in the support case.
Reviewers do not need to have an Articulate 360 account to view your content.
If your reviewers have an Articulate 360 account, they will be prompted to log in, even if you choose to allow comments without an Articulate ID.
22 Replies
Hi Rebecca,
When you publish content to Articulate Review, the content will be stored in your personal Articulate Review account.
By clicking the 'Share' tab, you can copy and send the sharable link to the folks on your team. With that link, they will be able to view the content and comments in Articulate Review.
Alyssa
I am getting feedback from reviewers advising that they cannot access the module using IE. Is this a known issue or is there something I can/ should do to make it accessible via IE?
Thanks
Hmm, that's strange. Internet Explorer 11 is supported for Articulate Review. Do you know if your reviewers are using IE11 or an older version?
Hi Alyssa,
I am also getting reports that Articulate Review is shutting down for some of my reviewers. They are using IE11.
Any idea what is causing this?
Thanks
Hi there, Erika. Can you check out this article about the different domains that need to be allowed for Articulate 360? I'm wondering if security/firewall is what's at play.
Let me know how you make out, and we can dig deeper if needed!
Thanks Alyssa - I'll look into this.
Would it make sense that firewalls are the issue though if the problems are intermittent (e.g. it happens sometimes, and other times it is completely fine).
I am getting feedback from reviewers that they cannot add comments. They can see the information but when asked to add email address the pop up box to add email address appears over and over.
Hi!
Sorry, you're hitting this snag! The first task is to clear the cache. It sounds like they might have something blocking them from accessing that page.
Please keep me updated so I can investigate further if need be.
I had them clear the cache first thing, I also resent the links and ensured that the password was correct. I am pretty sure that the issue is not on this side due to the behavior of the email pop up. It just kept popping up. This problem is on the Articulate Review side not our side.
I noticed that I cannot access the review using the links I sent as a reviewer. In the past I could do this to ensure the link worked correctly from a reviewer perspective. Articulate Review makes me log in as a developer. I don't like this, I should be able to look at as a reviewer does in order to better pin point the problem.
Best regards,
Glenda Person
Computer Based Training Specialist
FHO Training
Duke Energy Progress
5705 Training Ave
New Hill, NC, 27562
Mail code:TTF2
919.698.5486 mobile
Hi Glenda!
There are two settings that I would suggest looking into if your reviewers can't comment on a project.
First is the setting under "Share" which is where you are likely grabbing the Review link. You have the choice to allow only reviewers who have an Articulate ID. If you have this box checked, then others wouldn't be able to review unless they logged in first.
Secondly, I would look at the "Disable Comments" setting. You have the choice to allow reviews to look at the content without adding comments. I'd make sure the setting isn't active.
Lastly, if you view the course in an Incognito window without logging in, that will give you an idea of what the reviewers are seeing on their end.
Let me know if you have any questions!
Neither of those are the issue
[cid:image001.png@01D5AB60.B332D200]
This Allow users without Articulate IDs to comment is always checked
Best regards,
Glenda Person
Computer Based Training Specialist
Hi Glenda,
It looks like the screenshot provided didn't come through. You could attach it to a comment by clicking on the Insert an Image Button:
If you could share the settings for the course in Review 360, that would help out greatly!
Since this happened to a reviewer I can only show you what I see and what I see is that all the settings were correct on my side. Sorry, I am very busy and can take no more time over this. All I ask is that instead of thinking the issue lies with my set up look at the set up on your side of the fence, as I am pretty sure that is where the issue lies.
Best regards,
Glenda Person
Computer Based Training Specialist
Hi Glenda,
Any chance that your reviewers have an Articulate 360 account? If so, they will be prompted to log in, even if you choose to allow comments without an Articulate ID.
I see that Lauren reached out to you in a support case as well, so feel free to respond there and share your link with us privately and any additional information from your reviewers such as a specific browser causing the issue or if they are able to sign in and comment with their Articulate ID.
No, the reviewers do not have a 360 account
Best regards,
Glenda Person
Computer Based Training Specialist
FHO Training
I am experiencing this same issue and have been on and off for a couple of months. The site is requiring my reviewers to create an Articulate ID in order to review my courses. But even when they attempt to do this, the site is not always working. Very frustrating.
Hi Amy!
If your reviewers are prompted to sign in or create an Articulate ID, there is a good chance they already have an account. This could be a current subscription or a past free trial.
I would confirm with your reviewers to make sure they don't already have an active or past subscription with the same email.
If this were the case it would occur with any of the reviews they have access to, and it doesn't so this is not the issue. Please consider it closed as none of us here now have time to deal with it-lots of work to do before holidays, and vacations hit.
Best regards,
Glenda Person
Computer Based Training Specialist
They do not.
Hi Amy,
Thanks for sharing that additional detail. I've opened a case on your behalf with our support engineers, where you'll hear from someone on the team soon. They'll do everything they can to determine why your reviewers are having issues accessing the link!
Hi Ren
Do you know if this has been resolved? Looking to see if this feature is something that would work for me to share content with others who don't have a 360 account. Would be useful to know what the issue was here and the solution to it also.
Thanks
Eveline
Hi Eveline,
Thanks for reaching out for an update. It looks like you are replying to the issue Ren worked on with Amy, but we did not receive an update from her in the support case.
Reviewers do not need to have an Articulate 360 account to view your content.