We've had a situation today where an expert has been putting comments on review and they haven't come through to us. She's spent considerable time adding to it so is a little disgruntled! We thought she had not saved them properly but it looks like she has, and I noticed this has been an issue previously so I'm wondering if this is something that is still coming up, and if there's a workaround? Thanks!
Probably not the case in this instance, but just a suggestion.... I had this 'issue' with reviewers in a module and it turned out they weren't hitting enter after they wrote the comment, just clicking to the next screen...
2 Replies
Sorry you're running into this, Megan. I know that's frustrating for both you and your reviewer. Let's narrow down why that might have happened:
Hi Megan,
Probably not the case in this instance, but just a suggestion.... I had this 'issue' with reviewers in a module and it turned out they weren't hitting enter after they wrote the comment, just clicking to the next screen...
Hope it gets resolved for you :)
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