Is it normal behavior that a .swf file will not play when SMEs/stakeholders are reviewing a project in Articulate Review? My course just shows a grey box with swf in it.
Are you also publishing to Review 360? Do you have Flash enabled in the browser? If not, the SWF file won't play in the HTML5 output, as it's only a Flash file and those aren't converted upon publishing.
Hi Ashley,
Yes, I was publishing to Review 360 and the publishing setting is for HTML5 with Flash fallback.
I have the browser for the site set to allow flash.
All I get is the gray box with “swf” in it.
I also tried publishing to the LMS, with publish settings at Flash with HTML5 fallback. The browser is set to Allow flash.
I have the same thing happen there,
Thank you,
Phoebe
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
It appears it wasn’t anything to do with Storyline 360, rather something happening to the swf file when I downloaded it from our server to insert locally into the storyline file.
I had a colleague send me the swf as a template in another storyline file & I was able to copy it over to mine. Problem solved.
I must note though, that the only way to see it in 360 Review was to publish it with the setting at Flash with HTML5 fallback, not the other way around. For the LMS publishing, I was able to use our standard HTML5 / Flash.
7 Replies
Hi there, Katie. Are you including Flash as one of your outputs when publishing for 360?
You'll also want to be sure that Flash Player is enabled in your browser where you're viewing that content.
Let me know what you think!
Ahhhh, I see!
Bumping to the Flash / HTML5 displays the flash videos just fine.
Thanks!
Hi, I'm having this same problem.
The swf file shows on the slide & works properly in the Video Tools Preview. It doesn't show when I Preview the project ( but I didn't expect it to).
When I publish it, it just shows the gray box with "swf" in it. And yes, my publishing settings are Flash/HTML5.
What am I doing wrong?
Hi Phoebe,
Are you also publishing to Review 360? Do you have Flash enabled in the browser? If not, the SWF file won't play in the HTML5 output, as it's only a Flash file and those aren't converted upon publishing.
Hi Ashley,
Yes, I was publishing to Review 360 and the publishing setting is for HTML5 with Flash fallback.
I have the browser for the site set to allow flash.
All I get is the gray box with “swf” in it.
I also tried publishing to the LMS, with publish settings at Flash with HTML5 fallback. The browser is set to Allow flash.
I have the same thing happen there,
Thank you,
Phoebe
Thanks for the additional details, Phoebe.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
It appears it wasn’t anything to do with Storyline 360, rather something happening to the swf file when I downloaded it from our server to insert locally into the storyline file.
I had a colleague send me the swf as a template in another storyline file & I was able to copy it over to mine. Problem solved.
I must note though, that the only way to see it in 360 Review was to publish it with the setting at Flash with HTML5 fallback, not the other way around. For the LMS publishing, I was able to use our standard HTML5 / Flash.
Thank you for your assistance!
-Phoebe
This discussion is closed. You can start a new discussion or contact Articulate Support.