My courses are prompting users for a password when making comments in Review even though I have checked the 'Allow users without Articulate IDs to comment'.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
sorry to dig up an old discussion, but I am encountering the same problem.
Is there any way people with an email tied to an Articulate ID to not use their ID while commenting? By clearing browser cache or something else?
Some of my colleagues and clients have IDs they no longer wish to use (dating eg. as far as three years ago), so it would be more useful to have them only enter their email to comment. I have the "allow users without Articulate IDs"-checkbox checked.
5 Replies
Hello Julie,
It sounds like the ones running into the password requirement must have an Articulate ID.
If their email address is tied to an Articulate ID and if they aren't already signed in, they'll be prompted to enter their password.
That setting is to allow those without an Articulate ID to make comments as well.
Check out our documentation here.
Hi Leslie - Thanks for your reply.
OK. So I guess some of my SMEs must have Articulate accounts associated with their email addresses. I will have them check.
Sounds great Julie!
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hi Leslie,
sorry to dig up an old discussion, but I am encountering the same problem.
Is there any way people with an email tied to an Articulate ID to not use their ID while commenting? By clearing browser cache or something else?
Some of my colleagues and clients have IDs they no longer wish to use (dating eg. as far as three years ago), so it would be more useful to have them only enter their email to comment. I have the "allow users without Articulate IDs"-checkbox checked.
Hi Irina,
Thank you for reaching out here!
I came across your thread here and provided additional information there. Please let me know if you have any additional questions!
This discussion is closed. You can start a new discussion or contact Articulate Support.