Audio Failure in Review

Hi Matthew,

Thanks for your question! I haven't seen any reports like this, but I'm happy to help you nail down why this is happening.

First, are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.17.16168.0 in the bottom-right corner. 

Also, do you notice this problem in a particular web browser, or does it happen in all browsers?

I've noticed this issue as well in Chrome, IE, and well... Edge which played no audio at all.  Yes, I have the latest update.

I've noticed this issue on Articulate review too (just today). Even with the previous modules prior to the recent updates. When I upload the module on the LMS, it works fine. I believe it's the web application issue.

Hey Les and Vin,

I appreciate you chiming in to share your experience as well.

We do have an open issue where the audio is being muted/audio not playing when returning to the slide from the Feedback section.

Does this sound like what you may be experiencing as well? Are you able to click on the volume slider to activate the audio?

If you have a sample for us to take a look at, that would be helpful. A review link perhaps?

Yep, that's the issue we're experiencing. Not only switching from Feedback/Review sections, also when you click on any external link tab/button. 

It's true! You could click on the volume slider to re-activate the audio. I guess the real issue is that the audio level doesn't resume to the original state, rather than being disabled.

This is not course specific, it's also happening in the previously published courses, on Articulate Review.

Thanks for confirming Vin.

I'm going to get this conversation added to the open issue.

This will allow me to pop in and update you here when I can as well.

I've got great news for you, folks!

Remember how audio in Articulate Review would stop playing when switching to the feedback tab and then returning to the review tab? Well, that's now fixed!

The best part is, because Articulate Review is a web app, there's nothing to update. New features and fixes are immediately available!

Still happening to me....

Hi Linda,

Sorry to hear you're running into audio issues in Review 360! Can you help clarify what you're experiencing? Are you coming across intermittent audio errors when publishing to Review 360, or when you toggle back and forth between the feedback and review tab?

If there's an example you can share with us here, that'd be excellent! You can also privately connect with our support engineers, and they'll help you troubleshoot your file.