Audio issues in Review 360 Feb 09, 2022 By mwilliams@breg.com Williams Hi, I am having audio challenges when I load a module into Review 365. The audio is significantly delayed on the review platform. Any suggestions? Thanks!
Maria Costa-Stienstra Staff 2 years ago02/11/22 at 5:02 pm (UTC) Hi, Mike. Thank you for reaching out! Let me ask you a few questions to help narrow down the issue: When you say the audio is delayed, do you mean it's out-of-sync with a video or animations on the slide, or that it takes a while for it to start? Does it work as expected when you publish to other formats, such as web? Does this happen when using a specific browser? Looking forward to your answers so we can continue troubleshooting.
mwilliams@breg.com Williams Author Maria Costa-Stienstra 2 years ago02/11/22 at 5:33 pm (UTC) Hi, The audio is both delayed and out of sync. Thanks, Mike Michael Williams Sales Training 2885 Loker Ave. East Carlsbad, CA 92010 P: 801.635.7773 mwilliams@breg.com www.Breg.com [http://www.breg.com/sites/default/files/signature/breg.gif]
Leslie McKerchie Staff 2 years ago02/16/22 at 2:15 pm (UTC) Thanks, Mike. I'd like you to share your project file privately with our support engineers to investigate what's happening with your permission. It will be deleted when troubleshooting is complete. Your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
3 Replies
Hi, Mike.
Thank you for reaching out!
Let me ask you a few questions to help narrow down the issue:
Looking forward to your answers so we can continue troubleshooting.
Hi,
The audio is both delayed and out of sync.
Thanks,
Mike
Michael Williams
Sales Training
2885 Loker Ave. East
Carlsbad, CA 92010
P: 801.635.7773
mwilliams@breg.com
www.Breg.com
[http://www.breg.com/sites/default/files/signature/breg.gif]
Thanks, Mike.
I'd like you to share your project file privately with our support engineers to investigate what's happening with your permission. It will be deleted when troubleshooting is complete.
Your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.