Can't upload to Articulate Review

Hi Priscilla, 

I sometimes get the same error. I think publishing takes up a lot of bandwidth. I have found that restarting my computer and then immediately publishing to Review (and not using the computer for anything else while it's publishing) usually works. Sometimes it still takes me a few tries though. 

Thanks Laurel for the suggestion. I have tried this and I'm still unfortunately getting the same problem. I'm hoping there is a resolution. I can even upload it on it's own. I'm at work and have internet no problem. Thanks again. =)

Hey Priscilla - We did have an incident reported today that you may have got caught in. You can see our status updates here.

Hi Leslie, I just tried uploading my file existing storyline file again and I'm getting the same issue. As of today there is no reported issues. Can you please advise as to how I can get this fixed asap as I need to send this project out. Thanks for your help.

Hello Priscillia - I think we may need to dive in a bit deeper. I've opened a support case on your behalf (01014055) to gather a bit more information so that we can test.

Hi i have a Case #01051314: but have exactly the same issue, which started last week (06/04/2017).  

If this was resolved could someone let me know how?  

I've just started using review and think it is fab so really missing it at the moment.

I seem to have resolved the issue, two fonts were not found once I replaced them it published to Review with no problems.  

Thanks for popping in to share an update Sharron and glad you were able to identify the solution you needed. I will add a note to your support case as well.

Welcome to E-Learning Heroes :)

@sharron

How did you find out you were missing two fonts? Thanks!

Hi Jason! I'm not sure if Sharron is still subscribed here, but you are certainly welcome to reach out to the user directly via the 'Contact Me' option on the user profile if you do not hear back soon.

Are you having problems publishing to Articulate Review as well? Are you getting an error message?

Thanks Leslie!

Yes, I am receiving the same error she was having. It is only on one particular course. I have contacted support (Case #01139700)

Oh, perfect Jason. Thanks for letting me know that you reached out to the support team directly. You should be hearing from someone soon.

Hi,

I am receiving same error while publishing file in review 360. Please help.

Hi Gopinath,

I see that you were able to reach out to our support team as well and Rowie is currently assisting you.

After spending an hour and a half troubleshooting and trying every solution I could find in these discussion threads, I finally found a solution. Since the problem is with the internet connection, I unplugged my router and modem, waited a minute and plugged them back in - FINALLY, Articulate was able to Publish again! Hope it's helpful for others.

Note: If you're working somewhere that you don't have access to the modem and router, try publishing from home or a coffee shop.

Thanks for popping in to share your experience and solution, Peter.

For anyone following along, we are currently experiencing some degraded performance including Review 360.

Please be sure to follow along and subscribe to our status updates here.

I'm having this issue too, it started just a few days ago.

Hi Ann,

Sorry to hear you're running into not being able to publish to Review 360! We haven't had any recent performance issues, so your course should be publishing correctly. Is this happening with one specific file, or many?

You can also feel free to reach out to our support team, and they'll help you dig into your file to see what's causing the issue!

Thanks! Restarting my router/modem fixed this issue for me too!