Can't upload zipped package to Review 360


I have several zipped packages that I need to review in Review 360.  They are under the 5GB requirement.  When trying to uploaded, I received this message:

"Sorry, the file you selected is not a supported file type."

I trying to upload a zip file.  Does this not work?  Can you only upload videos?

Thanks for your help!



7 Replies
Maria Costa-Stienstra

Hi, Amy.

Thank you for reaching out!

When you published your .zip file, did you choose the option to Publish locally for manual upload?

The publish locally for manual upload setting in Storyline 360

Take a look at the step-by-step instructions here, and if you're still having trouble uploading to Review 360 with those instructions, I recommend opening a support case with our engineers. 

Leslie McKerchie

Hello Babar, and welcome to E-Learning Heroes. 😊

The project will need to be updated within Rise 360 and then republished/re-uploaded with the updated changes.

  1. You can request that your vendor update these words and provide the updated .zip file to you.
  2. If the vendor also sent you (or can send you) a copy of the completed Rise 360 course, you can update and republish within Rise 360 yourself.

This documentation explains the process the vendor can take if they wish to send you a copy of the course:

Rise 360: How to Send a Copy of a Course to Other Authors