Cannot sign-in
Apr 03, 2020
Hey, there! I am not able to sign-in from the 360 app or site. I published a course this morning to Review and I am able to see the course ONLY from the "View Project" button in the Published Successfully dialog in Storyline. Once in the Review site, I am not able to share because the Sign-In button does not appear to be working. I have tried multiple ways to attempt to get into 360 and the page appears to be reloading, over and over. Is there an issue with Articulate right now?
7 Replies
Hi Angelia,
Thanks for contacting us to share that you are unable to sign in.
Is there an issue with Articulate right now?
We do not have any reported outages as you can see on our status page here.
I have a couple of additional questions as we dig into this:
I'm having the same issue. I posted yesterday but haven't received a response yet. I'm not able to log into my 360.articulate.com either. It says the email or password is invalid but I know they are correct. I was logged in for a short time yesterday using the same credentials - but still would not open my file. Should I contact tech support?
Hi, Sheri!
I would contact them. I have had to uninstall everything Articulate, attempted to reinstall and I am till not able to log in to download the apps. Good Luck!
I have a similar issue. I am prompted to sign in every time I log into my computer and try to use Storyline. The worse thing is I cannot even enter my credentials to log in. If I am not online, basically cannot use the software. This is not friendly, to say the least.
I have to restart my computer every time.
Can someone from Articulate look into this seriously and fix it.
Thank you.
Mina
Hello Mina and welcome to E-Learning Heroes :)
Thanks for letting us know what you are seeing and for the helpful image.
Let's get you back up and running:
Let me know if you see any improvements from there!
COBHAM PRIVATE
Hello,
I have been restarting my machine every time I am unable to sign in.
What I would like to be able to do is not to have to sign in every time I turn on my computer.
Please let me know how to do that.
Thank you.
Mina
Thanks for the additional details, Mina.
I've opened a support case on your behalf so that you can work directly with one of our support engineers to better understand what you're running into.
You should be hearing from someone soon.
This discussion is closed. You can start a new discussion or contact Articulate Support.