Client access issues. Please help!
Jan 23, 2020
By
Toni Hunter
Hi there,
A client cannot access the review link I sent them. The same link has been distributed to others with no complaints. They are using Chrome but haven't supplied the version yet. They sent me this screenshot. Does it ring any bells with anybody?
Many thanks,
James
4 Replies
Hi, James.
A major ISP experienced a nationwide outage from 2:00 PM-4:00 PM EST today. Is it possible your client was impacted by this outage, or is the problem still happening now?
Hi Justin,
Thank you for your prompt response. The problem is happening now and the client is in Melbourne, Australia.
Do you think we are looking at some kind of internet connection issue?
Thanks, James. It does look like a connection problem.
If your client is able to access other sites (and other clients are able to access your review link), it sounds like your client might be blocking Articulate 360 services and preventing the link from working. We recommend allowing these domains for the best experience. At a minimum, they’ll need to allow the
highlightedendpoints for Review 360 to work properly.Thanks again Justin,
If definitely seems like something limited to their network. I'll share this info with the client and see how we go.
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