Converting an earlier version of STORYLINE 3 (?) to 360

Jan 26, 2021

I have a project in Storyline 3, that when I tried to open with 360. I received the following message. “This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline.” I don't know if it is corrupt because I am opening it with 360 or what.  It is a file that has been published prior.

1 Reply
Lauren Connelly

Hello Sharria!

I'm so sorry you're running into this error message. I see that you've reached out to our Support Engineers and my teammate, Gerald, offered steps to recover your file. Great call! I'm going to share the steps here if others run into a similar issue.

Here's how to check if there is a working version of your project in your temp files:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files: