I really need to get some courses loaded and available in Review but every time I publish one there it will not play. I have now tried this with new modules as well as older modules that I have previously published and view through Review and I get the same screen every time.
It doesn't matter whether I use Explorer or Chrome, the same thing happens as seen on the screenshot attached.
Hi there, Dan! Really sorry you've come across that spinning wheel.
I see you also opened a support case where my teammate, Gren, has been assigned your case – nice move!
Out of curiosity, what authoring tool are you using to upload to Review? Also, can you publish and view other formats, such as Web or LMS? If you can share any of those files with Gren for testing, we'd love to give it a go on our side! Here's the unique upload link from your case to send it privately.
You should hear back from her shortly, and I'll also follow along in your case!
Hi, Dan! Did you resolve the problem somehow? I have the same issue. And my friend checked the files and was able to upload it to Review and it worked on his computer.
I'm not sure if Dan is subscribed here any longer, but you can always contact the user directly by using the "Contact Me" button in the user profile if you don't hear back soon.
You can also open a support case here and one of our support engineers can investigate your issue!
6 Replies
Hi there, Dan! Really sorry you've come across that spinning wheel.
I see you also opened a support case where my teammate, Gren, has been assigned your case – nice move!
Out of curiosity, what authoring tool are you using to upload to Review? Also, can you publish and view other formats, such as Web or LMS? If you can share any of those files with Gren for testing, we'd love to give it a go on our side! Here's the unique upload link from your case to send it privately.
You should hear back from her shortly, and I'll also follow along in your case!
Hi,
I'm using Storyline to upload onto Review.
I've tried publishing into other formats and it works okay.
I have also upload an example Storyline file on the link that you included.
Thanks, Dan and it looks like you're working with Gren on this case so we'll follow along!
Hi, Dan! Did you resolve the problem somehow? I have the same issue. And my friend checked the files and was able to upload it to Review and it worked on his computer.
Hi Aleksandra,
I'm not sure if Dan is subscribed here any longer, but you can always contact the user directly by using the "Contact Me" button in the user profile if you don't hear back soon.
You can also open a support case here and one of our support engineers can investigate your issue!
Hi Aleksandra. Yes, it was resolved. It was an update that i needed that fixed the issue for me.