When I try to upload the attached course to Articulate Review, it gives me the "please check your internet connection" error after trying to upload it. I checked this article but none of these issues apply to me. I'm able to upload other courses, but I have a set of 3 courses where none of them will upload. The courses are decent sized but not huge. Any guidance here?
Sorry you're getting stuck publishing to Articulate 360! I was able to successfully publish your project here.
Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.12.14594.0 in the bottom-right corner.
Let me know if you're already on the latest update, and we'll keep digging!
I am having repeated problems uploading a course to Review 360. It fails about 2/3rds of the way through the 'uploading' part of the process.
Is there another way to do this? For example if Review could ingest .ZIP files, then at least we do not have to keep re-publishing every time we want to try to upload it.
FYI - I have now tried 4 times to upload a 180Mb file and it fails every time, telling me to check my internet connection. That is running perfectly at 72Mbps down and 20Mbps up, so that error message is not very helpful.
I've seen other folks hit that error message who needed to work with their IT team to look at enabling the network endpoints and ports listed here. Have you checked into that?
If you're still running into this trouble, I'd love to have our Support Team work with you one on one to figure it out!
Im getting this error on all my courses. I was able to upload them 30 min ago, but now I am getting a "check your internet" error - internet is fine - is there something down on your end?
I tested exporting and publishing Review 360 courses moments ago and didn't have any trouble. I'd like to have our Support Engineers take a look at your individual setups and determine if there is an issue with how you're connecting to the Articulate network endpoints and ports.
After spending an hour and a half troubleshooting and trying every solution I could find in these discussion threads, I finally found a solution. Since the problem is with the internet connection, I unplugged my router and modem, waited a minute and plugged them back in - FINALLY, Articulate was able to Publish again! Hope it's helpful for others.
Note: If you're working somewhere that you don't have access to the modem and router, try publishing from home or a coffee shop.
With so many people having the issue, it's obviously not OUR problem. Finally received this response:
Reaching out to you to let you know our current situation. Our cloud hosting provider is experiencing a distributed denial of service attack which is resulting in delays and intermittent errors when accessing Articulate 360 apps and several of our websites. We’re working hard to sort this out with them. You can find more information here:
I ran into the same problem this evening - trying to repeatedly upload my course for 360 review. (Also, was pressed for time.)
Peter's solution worked! I ended up disconnecting from my house's WIFI and connecting to my personal hotspot/cellular data. It finally worked. Thanks Peter!
Thanks for reaching out and letting us know that you ran into a similar issue and that Peter's solution helped you.
I took a look at the support cases filed for users above and most of them were related to a specific incident. We have a status page here if you'd like to subscribe.
If you find yourself running into an issue again, please reach out to our support engineers to investigate what's happening.
I am facing the same issue. I have tried to publish a course repeatedly and it is still showing me an error about the internet connection. I have switched to a better connection but the error still persists. I tried all the options mentioned above. Even after updating Articulate, I am unable to publish it. Please help.
Sorry for the trouble this is causing! I just tested this on my end by publishing a Storyline 360 course to Review 360, and I didn't receive the same error message. Are you publishing the course to Review 360 as a new project or a new version of an existing project?
Also, can you try starting a new project and publish the project to Review 360? Do you see the same error message?
25 Replies
Hi Stephen,
Sorry you're getting stuck publishing to Articulate 360! I was able to successfully publish your project here.
Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.12.14594.0 in the bottom-right corner.
Let me know if you're already on the latest update, and we'll keep digging!
Hi Alyssa
I am having repeated problems uploading a course to Review 360. It fails about 2/3rds of the way through the 'uploading' part of the process.
Is there another way to do this? For example if Review could ingest .ZIP files, then at least we do not have to keep re-publishing every time we want to try to upload it.
Regards
Martin Dean
FYI - I have now tried 4 times to upload a 180Mb file and it fails every time, telling me to check my internet connection. That is running perfectly at 72Mbps down and 20Mbps up, so that error message is not very helpful.
Any suggestions please?
Hi Martin,
I've seen other folks hit that error message who needed to work with their IT team to look at enabling the network endpoints and ports listed here. Have you checked into that?
If you're still running into this trouble, I'd love to have our Support Team work with you one on one to figure it out!
Im getting this error on all my courses. I was able to upload them 30 min ago, but now I am getting a "check your internet" error - internet is fine - is there something down on your end?
I get this error a lot as well. Review 360 seems to think I am offline when I'm not. All other internet connections function properly.
And right now I can't export comments because it's unable to find:
articulate-us.s3.amazonaws.com.
Sounds like they have a server problem...
We did have some loading issues that have been resolved.
You can see our incident detailed here.
Are you able to publish successfully now?
No - I am still getting the error.
I'm getting the error as well - just in the last 2 hours..
Hi Nicole, Shawna, and Mike,
I tested exporting and publishing Review 360 courses moments ago and didn't have any trouble. I'd like to have our Support Engineers take a look at your individual setups and determine if there is an issue with how you're connecting to the Articulate network endpoints and ports.
You'll see an email shortly from the team!
Mine started about 2 plus hours ago as well. I was able to publish in the morning.
I opened a case number! Can we get a response or fix soon!!!!
I am getting this error as well
4:17 PM
Tuesday, October 22, 2019
Mountain Time (MT)
I republished and it's working! Thanks
After spending an hour and a half troubleshooting and trying every solution I could find in these discussion threads, I finally found a solution. Since the problem is with the internet connection, I unplugged my router and modem, waited a minute and plugged them back in - FINALLY, Articulate was able to Publish again! Hope it's helpful for others.
Note: If you're working somewhere that you don't have access to the modem and router, try publishing from home or a coffee shop.
Thanks for submitting a case as well, Diana.
I appreciate the update, Heather. Glad to hear that it's working for you now.
Thanks for popping in to share your experience and solution, Peter.
For anyone following along, we are currently experiencing some degraded performance including Review 360.
Please be sure to follow along and subscribe to our status updates here.
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With so many people having the issue, it's obviously not OUR problem. Finally received this response:
Reaching out to you to let you know our current situation. Our cloud hosting provider is experiencing a distributed denial of service attack which is resulting in delays and intermittent errors when accessing Articulate 360 apps and several of our websites. We’re working hard to sort this out with them. You can find more information here:
https://urldefense.com/v3/__https://www.articulatestatus.com/incidents/1zb6nqrzwycz__;!fRiAAtYvbBs!hF4t4SGVD5lAzLCJaKpwoEZyYpxh3z6fb5vimOTO4hsAsB18nsuQJCpsAbsZyQ$
I ran into the same problem this evening - trying to repeatedly upload my course for 360 review.
(Also, was pressed for time.)
Peter's solution worked!
I ended up disconnecting from my house's WIFI and connecting to my personal hotspot/cellular data. It finally worked.
Thanks Peter!
Hi Joel,
Thanks for reaching out and letting us know that you ran into a similar issue and that Peter's solution helped you.
I took a look at the support cases filed for users above and most of them were related to a specific incident. We have a status page here if you'd like to subscribe.
If you find yourself running into an issue again, please reach out to our support engineers to investigate what's happening.
I am facing the same issue. I have tried to publish a course repeatedly and it is still showing me an error about the internet connection. I have switched to a better connection but the error still persists. I tried all the options mentioned above. Even after updating Articulate, I am unable to publish it. Please help.
Hello, Shreya.
Thank you for creating a support case with our team. I see you're working with my teammate Angelo and he has sent you a few steps to try.
If you have questions on those, please reach out to Angelo through the case.
This post was removed by the author
Hi Articulate Team.
I am unable to generate 360 link from my ID. getting the same error. Kindly check and resolve asap.
Thanks Priyanka
Hello Priyanka!
Sorry for the trouble this is causing! I just tested this on my end by publishing a Storyline 360 course to Review 360, and I didn't receive the same error message. Are you publishing the course to Review 360 as a new project or a new version of an existing project?
Also, can you try starting a new project and publish the project to Review 360? Do you see the same error message?
We'll be here to continue troubleshooting!