I published a Rise compliance course to our LMS, and one of the copy editors discovered that an entire Storyline interaction came up blank (gone). I briefly took a look at the 360 Review site and didn't see the file there at all. I don't recall removing it or renaming it.
It's strange because the same Rise course was reviewed about a month ago and the interaction came up without any problems. No changes were made to the storyline file.
I had to reload the interaction again to 360 and place it back within the Rise course.
I do publish to Review 360 a lot. Is there anything I need to do to ensure this doesn't happen again? I'm assuming my LMS published courses pull the interactions from this Review 360 folder when learners complete my courses. Again, I use these programs a lot and have authored a lot of eLearning that is currently used. I'm constantly publishing to the Review 360 site.
I'm happy to help! We don't delete Review 360 data unless someone is removed from a 360 Team subscription and the admin has chosen to delete their content.
If you have trouble accessing published courses in Review 360, feel free to connect with our Support Engineers for quick assistance.
Hopping on to this discussion since I'm experiencing more/less the same issue.
I've created storyline interactions and popped them into Rise blocks. They all seem to function well for me when published in Review. However, I've had a few stakeholders say there is a blank space where a storyline interaction should be but, not all stakeholders are having the same issue - some are able to see the interactions just fine.
Is there any reason why storyline interactions are not consistently functioning for all viewers in Review 360?
I don't want to send these modules out to customers not knowing if they will / won't be able to experience certain storyline interactions.
Thanks for reaching out, and I'm sorry to hear your stakeholders are running into this issue where Storyline interactions published from a Rise 360 course aren't playing as expected.
Do you know if your stakeholders experiencing the blank blocks are using the same browser? Here are our supported ones for reference:
Yes - all stakeholders are using the supported browsers.
We've tried refreshing the browser and restarting the module but, it almost seems like the storyline interactions pick and choose when to appear / function.
Any chance this has something to do with .story file size?
5 Replies
Hello Linda!
I'm happy to help! We don't delete Review 360 data unless someone is removed from a 360 Team subscription and the admin has chosen to delete their content.
If you have trouble accessing published courses in Review 360, feel free to connect with our Support Engineers for quick assistance.
Hopping on to this discussion since I'm experiencing more/less the same issue.
I've created storyline interactions and popped them into Rise blocks. They all seem to function well for me when published in Review.
However, I've had a few stakeholders say there is a blank space where a storyline interaction should be but, not all stakeholders are having the same issue - some are able to see the interactions just fine.
Is there any reason why storyline interactions are not consistently functioning for all viewers in Review 360?
I don't want to send these modules out to customers not knowing if they will / won't be able to experience certain storyline interactions.
Hi Hadeel,
Thanks for reaching out, and I'm sorry to hear your stakeholders are running into this issue where Storyline interactions published from a Rise 360 course aren't playing as expected.
Do you know if your stakeholders experiencing the blank blocks are using the same browser? Here are our supported ones for reference:
I appreciate you working with us to figure out the cause of this!
Yes - all stakeholders are using the supported browsers.
We've tried refreshing the browser and restarting the module but, it almost seems like the storyline interactions pick and choose when to appear / function.
Any chance this has something to do with .story file size?
Thanks for confirming and the additional troubleshooting, Hadeel.
We do not have a specified limit on the Storyline 360 file that can be used in your Rise 360 project.
I've opened a support case on your behalf so that you can work directly with a support engineer and get to the bottom of this issue.
This discussion is closed. You can start a new discussion or contact Articulate Support.