File not loading to review Jun 26, 2017 By Siobhan Keleher Hi I'm trying to publish a file to review but just keep getting three 'loading'? circles in the middle of the screen. Any suggestions?
Leslie McKerchie Staff almost 7 years ago06/26/17 at 7:53 pm (UTC) Hi Siobham! Sorry to hear that you are having difficulty. I do not see any incidents reported at this time and I was able to successfully publish Storyline 360 to Review and view the contents. Does this happen during publish or when you are viewing something published to Review? Does it happen with any file or just one in particular?
Siobhan Keleher Author almost 7 years ago06/27/17 at 11:47 am (UTC) Hi Leslie I've tried a couple of different files and the same thing happens. I go to publish, choose Articulate 360 then 'view project - it then looks like it's loading but nothing happens. I've even tried different browsers.
Alyssa Gomez Staff almost 7 years ago06/27/17 at 4:15 pm (UTC) Oh no, sorry that's happening! I'd like to put you in touch with our Support team. They'll work with you one-on-one to get this sorted out. Could you send your original file to us by clicking here? And be sure to let me know your case number so I can follow along!
Siobhan Keleher Alyssa Gomez almost 7 years ago06/27/17 at 4:28 pm (UTC) Thank you. The case number is 01094766 Siobhan
Leslie McKerchie Staff almost 7 years ago06/27/17 at 6:50 pm (UTC) Thanks for sharing your case number with us here Siobhan :) Looks like you are currently working with Victor on the issue. Looks like your email signature came through when you replied via email. You can remove that if needed - quick Peek video here if you need help.
Siobhan Keleher Author almost 7 years ago07/04/17 at 8:14 am (UTC) Hi Can you please let me know what's happening with this as I haven't heard anything and it still isn't working. Many thanks Siobhan
Leslie McKerchie Staff almost 7 years ago07/05/17 at 1:39 pm (UTC) Hi Siobhan! Looks like you've been in touch with Victor again since you've posted here :)
7 Replies
Hi Siobham!
Sorry to hear that you are having difficulty.
I do not see any incidents reported at this time and I was able to successfully publish Storyline 360 to Review and view the contents.
Hi Leslie
I've tried a couple of different files and the same thing happens.
I go to publish, choose Articulate 360 then 'view project - it then looks like it's loading but nothing happens. I've even tried different browsers.
Oh no, sorry that's happening! I'd like to put you in touch with our Support team. They'll work with you one-on-one to get this sorted out.
Could you send your original file to us by clicking here? And be sure to let me know your case number so I can follow along!
Thank you. The case number is 01094766
Siobhan
Thanks for sharing your case number with us here Siobhan :) Looks like you are currently working with Victor on the issue.
Looks like your email signature came through when you replied via email. You can remove that if needed - quick Peek video here if you need help.
Hi
Can you please let me know what's happening with this as I haven't heard anything and it still isn't working.
Many thanks
Siobhan
Hi Siobhan!
Looks like you've been in touch with Victor again since you've posted here :)
This discussion is closed. You can start a new discussion or contact Articulate Support.