iOS Users Not Able to Properly Review Storyline 360 File in Review 360

Nov 15, 2021

I'm new here, so apologies in advance if I don't provide the necessary information.

I’ve recently uploaded a Storyline 360 file to Review 360. However mobile
phone users running the iOS operating system were facing problems when
reviewing the file. They were able to initially open and review but will
stop at random times/places on the slide, and Review 360 will take them
back to the very first slide. Android users do not face the same issue.

Please help! Thank you.

1 Reply
Lauren Connelly

Hello Muhammad!

We are happy to troubleshoot this issue with you! It sounds like the course is stopping at random times when viewing a slide and also returning to the very first slide. Does this happen with all slides in the project or just one? Also, are the reviewers using Safari or Chrome?

If you can provide the Review 360 link, I'm happy to test it on my end.