I'm wondering if there is a way to manage the email notifications that I receive every time a comment is made on a course in Review? I love seeing all the feedback but I don't love all the email notifications.
I would like to add that our training department would also prefer to have more control over the comments/notifications. Here are specifics and reasons: 1) I would like to select whether or not to send a comment reply to a SME. Why? Many time I need to comment on whether or not I implemented an edit. I need to be specific for auditing purposes. However, if I'm replying back as to why I didn't implement the same edit in 3-4 different places, this is generating a separate email to the SME each time. Not good. 2) I'd like to be able to control whether or not the SME can see resolved comments. If I close them, there is nothing to stop them from opening them back up. This leads to endless comments and scope creep.
Thanks, Michele. Those are great points to share with the team, so I've added them to the report filed with our team. I'll keep you posted here if we have any other updates to share!
I have my notification settings changed to most infrequent (daily), however, I get the exact same daily email summary at least 6 times. On Saturday, I got the summary email 10 times. This is insanely annoying and kind of obnoxious. I've set up a filter through Gmail to mark the messages as read and to delete them as soon as they come in so that I don't even see them anymore. When I'm in the middle of reviewing a course and receiving feedback, believe me, I do not need reminding to check for new feedback! I can only imagine how frustrated my SMEs feel when they leave 2 dozen comments and received 2 dozen emails in response to my comment responses. Should be an easier way to turn this off. People who aren't using Articulate products don't want to create an Articulate account!
I took a look into the emails you've received from Review 360, and I can see all those duplicates you described! So sorry that's happening, and I'm really glad you reached out about it.
I'm going to open a case for you so we can take a closer look. Keep an eye out for an email from our team!
Thank you for inquiring! We are actively tracking this feature but I will be sure to add your request to our report. We will keep you posted here if we have any other updates to share!
Please let us know if you have any additional questions! We are happy to help!
Hi Alyssa, is it possible to switch the notification entirely, or at least those who post a comment - do not need to receive a notification about it? Only the course creator who published to the Review?
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I would like to add that our training department would also prefer to have more control over the comments/notifications. Here are specifics and reasons: 1) I would like to select whether or not to send a comment reply to a SME. Why? Many time I need to comment on whether or not I implemented an edit. I need to be specific for auditing purposes. However, if I'm replying back as to why I didn't implement the same edit in 3-4 different places, this is generating a separate email to the SME each time. Not good. 2) I'd like to be able to control whether or not the SME can see resolved comments. If I close them, there is nothing to stop them from opening them back up. This leads to endless comments and scope creep.
Thanks, Michele. Those are great points to share with the team, so I've added them to the report filed with our team. I'll keep you posted here if we have any other updates to share!
I have my notification settings changed to most infrequent (daily), however, I get the exact same daily email summary at least 6 times. On Saturday, I got the summary email 10 times. This is insanely annoying and kind of obnoxious. I've set up a filter through Gmail to mark the messages as read and to delete them as soon as they come in so that I don't even see them anymore. When I'm in the middle of reviewing a course and receiving feedback, believe me, I do not need reminding to check for new feedback! I can only imagine how frustrated my SMEs feel when they leave 2 dozen comments and received 2 dozen emails in response to my comment responses. Should be an easier way to turn this off. People who aren't using Articulate products don't want to create an Articulate account!
Hi Lindsay,
I took a look into the emails you've received from Review 360, and I can see all those duplicates you described! So sorry that's happening, and I'm really glad you reached out about it.
I'm going to open a case for you so we can take a closer look. Keep an eye out for an email from our team!
I believe you have the wrong person. I am not Lindsey. Thanks,
Michele Morgan
Learning & Development
(205) 820-2885
michele.morgan@regions.com
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INPUT| IDEATION | LEARNER | WOO | ADAPTABILITY
Hi Michele!
It looks like you're still subscribed to this E-Learning Heroes forum discussion, and that's why you received an email notification.
You can unsubscribe by clicking here to open the discussion, then click the Subscribed button at the top of the page to toggle it off.
Also. replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here!
Has there been an update to this so that you can turn off all notifications for the SME?
Hey Lisa,
Thank you for inquiring! We are actively tracking this feature but I will be sure to add your request to our report. We will keep you posted here if we have any other updates to share!
Please let us know if you have any additional questions! We are happy to help!
Hi Alyssa,
is it possible to switch the notification entirely, or at least those who post a comment - do not need to receive a notification about it? Only the course creator who published to the Review?
Hi Irina!
Our current options are to change the frequency of the emails from Review 360 and subscribe to Comments and Mute Notifications for Individual Projects.
Here are the author's notification settings in Review 360:
This discussion is closed. You can start a new discussion or contact Articulate Support.