No e-mails received from Articulate Review

Hello,

I have tested Review today and think it's a great tool and hope my customers will like it too.
But there is one thing I don't understand: If someone posts a comment I am not notified via e-mail of this. The only case in which I get an e-mail notification is if someone posts a reply to a comment of mine.
Is this the desired behaviour?
I would like to receive e-mails from my customers if they post a (new) comment.

My notification settings are switched to: "Instantly: Send comments as they are made" and I am using Firefox in Version 52.0.1 .

Hope you can help me,

Jessica

1 Reply
Alyssa Gomez

Hey Jessica! Thanks for letting us know what's happening. Have you noticed that this happens only when comments are made in Firefox, or does this happen in any browser? I'd like to put you in touch with our Support Engineers so they can troubleshoot one-on-one with you, based on your particular set-up. You can reach out to them directly right here, and they're available 24/7 to assist!