Each individual reviewer would control their own notifications, so he'd need to log in with his Articulate ID to update the same settings to mute a notification.
If you'd like more options to manage this as the course author, I'm happy to pass that along to the team!
Correct - each reviewer would need to set their own notification settings. It's set for each course, so there isn't an overall notification setting they could adjust.
We recently posted a course for review with our customer. We set them up with accounts, and have multiple reviewers set to Mute Project, which we confirmed. In our preliminary testing for the review process, we were surprised to find that the setting had switched back to post notifications. I know that each individual can control this setting for themselves, but the fact that multiple (most, but not all) of our customer accounts had flipped the notifications setting back to the default is a little disconcerting. I understand that they may have actually done this, but it seems unlikely, and we will investigate.
Is there any known reason, or has anyone ever had this setting unexpectedly change without intentionally changing it?
Thanks for reaching out and sharing your question and concern.
The Mute Project feature is for users to set their own notifications.
It sounds like you created the logins and set the notifications for the project. I've not seen reports of this setting changing, so the users may have done so.
If you find anything in your investigation, let us know.
Thank you for your response, Leslie. I am also thinking that the customers may have played with the Project Notification settings. I have been monitoring the settings, and they have not changed since the initial incident.
7 Replies
Hi Christopher,
Each individual reviewer would control their own notifications, so he'd need to log in with his Articulate ID to update the same settings to mute a notification.
If you'd like more options to manage this as the course author, I'm happy to pass that along to the team!
So, to be clear, each reviewer needs to update notification setting on their end?
I was thinking that might be it.
Is there any way to set that as a default for review projects?
Hi Christopher,
Correct - each reviewer would need to set their own notification settings. It's set for each course, so there isn't an overall notification setting they could adjust.
We recently posted a course for review with our customer. We set them up with accounts, and have multiple reviewers set to Mute Project, which we confirmed. In our preliminary testing for the review process, we were surprised to find that the setting had switched back to post notifications. I know that each individual can control this setting for themselves, but the fact that multiple (most, but not all) of our customer accounts had flipped the notifications setting back to the default is a little disconcerting. I understand that they may have actually done this, but it seems unlikely, and we will investigate.
Is there any known reason, or has anyone ever had this setting unexpectedly change without intentionally changing it?
Thanks.
Dave
Hello Dave and welcome to E-Learning Heroes :)
Thanks for reaching out and sharing your question and concern.
The Mute Project feature is for users to set their own notifications.
It sounds like you created the logins and set the notifications for the project. I've not seen reports of this setting changing, so the users may have done so.
If you find anything in your investigation, let us know.
Thank you for your response, Leslie. I am also thinking that the customers may have played with the Project Notification settings. I have been monitoring the settings, and they have not changed since the initial incident.
Thanks again.
Dave
No worries, Dave. Thanks for the update.
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