We have an amazing phenomenon with Articulate Review on Apple computers: While our WBT runs error-free on a Windows computer, individual words are missing on individual pages on the Apple computer.
Does anyone know this phenomenon? Is there an explanation and above all a solution?
Hi there, Peter. It looks like the heading is missing on both of those slides in the Apple images. I have a couple of questions to see if we can get to the bottom of this behavior:
Which browser(s) are you using on the Mac?
Do those slides use a layout with a text box placeholder? If so, what is the formatting of the placeholder text?
If it's easier to share your Storyline 360 file with us, we're happy to test it with your permission. Just use the Add Attachment link here and include the link to this discussion. We'll delete your file when we're done troubleshooting!
Hello, Crystal, Thanks for your answer. I sent you a link to the file via the reply form. The file is 7 GB in size. I hope this works, otherwise please contact me again.
Thank you very much for your support. Many greetings Peter
Hi, Peter. Thank you for sharing your file with us for a closer look!
I see Angelo from our Support team received your case for review. You're in excellent hands, and he'll be in touch with his findings after carefully analyzing these details.
I'll also share updates here once we get to the root!
4 Replies
Hi there, Peter. It looks like the heading is missing on both of those slides in the Apple images. I have a couple of questions to see if we can get to the bottom of this behavior:
If it's easier to share your Storyline 360 file with us, we're happy to test it with your permission. Just use the Add Attachment link here and include the link to this discussion. We'll delete your file when we're done troubleshooting!
Hello, Crystal,
Thanks for your answer.
I sent you a link to the file via the reply form. The file is 7 GB in size.
I hope this works, otherwise please contact me again.
Thank you very much for your support.
Many greetings
Peter
Hi, Peter. Thank you for sharing your file with us for a closer look!
I see Angelo from our Support team received your case for review. You're in excellent hands, and he'll be in touch with his findings after carefully analyzing these details.
I'll also share updates here once we get to the root!
Good morning
Thank you very much for your great and fast support.
I am curious what you will find out.
This discussion is closed. You can start a new discussion or contact Articulate Support.