Problems with Review Comments

Hey Hannah,

We can certainly help with this! Can you share a copy of your Review link with us so that we can take a look? Also, is it just this one particular course or are you seeing it on a few different ones? 

If you'd prefer to share privately, you can also send along to our Support Engineers here, and they're accessible 24/7. 

Hi Ashley,

This was happening in multiple files under two different trial accounts (we are waiting for our UTO office to finish the transaction for a TEAMS account purchase). Here are the links to files that were having this problem, but in general, I think it was happening on just about anything we were working on the past two days. Not sure if this could have anything to do with it but just FYI these are files that were converted from Storyline 2 to 360 prior to publishing to Review.

https://360.articulate.com/review/content/d6c2b80f-0df9-49ae-b906-31b84b225887/review
https://360.articulate.com/review/content/af34c31b-e79c-47e6-bf39-dff74893029b/review
https://360.articulate.com/review/content/6a209eb9-8d19-4765-ab59-4ab1ec1fd51c/review

Another question-is there a character limit for comments?

Hannah Conner
Instructional Designer, Sanford Inspire Program
ASU | MLFTC
O: 602.543.0022 | C: 623.332.1737

Hannah Conner
Instructional Designer, Sanford Inspire Program
ASU | MLFTC
O: 602.543.0022 | C: 623.332.1737

Thanks Hannah - I got those links right into the hands of our team and we're investigating right now. It's good information to have that it was also multiple courses and not just one. Although I don't think it had to do with upgrading the courses - always the more information the better. :)

The character limit for each comment should be 1500. 

Also just a reminder that responding via email includes your signature here so you're welcome to edit the post to remove that information if you'd like.

 

Hi Hannah,

Just an update on this here, it seems there have been some intermittent issues with Articulate Review and you may have seen those notifications if you were subscribed to the Articulate Status page here: https://www.articulatestatus.com 

As you'll see on that page the fix is almost finalized, but what you were seeing was that the comments were posting to the back end but not yet loading up on your course to be visible. So adding the multiple comments and then closing out of the browser or refreshing the page caused the comments to all successfully appear and look like duplicates. 

We'll keep you posted here once it's fixed, and you can also subscribe to that status page to receive these updates as email notifications.