I have tried for 3 days to upload and publish some courses from storyline 360 to review 360. Half way through articulate 360 stops working. How do I resolve this issue so that I can review my courses before I publish them to the LMS
I never received a case number.. I submitted a case and when I clicked the submit button it grayed out but stayed on the site. Never sent me to another browser and I never received anything in my email. I tried clicking the submit button again, but it just showed a red circle with a slash through it. I assumed that was how the site/submit case worked.
Hi, I am also having trouble with publishing from Storyline 360 to review 360. It seems to just not be able to load and stalls. Please see attached. I thought it was my internet, but my team members are also finding the same happens when they try to access the review link.
Are you seeing this same stall in your project file or just once the course is published?
With your permission, I'd like to take a look at your .story project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
11 Replies
Hi Carley,
Thanks for reaching out and sharing what you are running into with your project.
I see that you were able to get in touch with our support team as well and that Akif is helping you out :)
Leslie- I am also having this issue. I have reached out to support as well. Waiting to hear back.
Thanks, Mallorie!
I'm not seeing your support case, so if you have that case number, we'd be happy to follow along.
Welcome to E-Learning Heroes by the way!
I never received a case number.. I submitted a case and when I clicked the submit button it grayed out but stayed on the site. Never sent me to another browser and I never received anything in my email. I tried clicking the submit button again, but it just showed a red circle with a slash through it. I assumed that was how the site/submit case worked.
Ah. You should get a confirmation screen with your case number. It sounds like the submission did not reach us.
Hello,
Are there any tips for this issue? My whole department is experiencing this.
Kind regards,
Nicole
Hello Nicole and welcome to E-Learning Heroes š
Thanks for reaching out and sharing that you're experiencing an issue publishing your projects.
I see that you were able to contact our support team as well and Christopher has reached out to work with your directly.
Hi, I am also having trouble with publishing from Storyline 360 to review 360. It seems to just not be able to load and stalls. Please see attached. I thought it was my internet, but my team members are also finding the same happens when they try to access the review link.
I would really appreciate some advice.
Absolutely, Mandy!
Are you seeing this same stall in your project file or just once the course is published?
With your permission, I'd like to take a look at your .story project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Iām not Mandi
Sent from my iPhone
Hi Carley,
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