I have an Presenter presentation uploaded to Articulate Review and some of the resources (PDFs) are loading, but others aren't. If I publish locally, they load correctly, but from Review, I get 403 Errors.
Regarding the files that aren't opening, do you know if those files are stored locally or on a network drive? I would recommend sharing your Articulate Package with our Support Engineers, and they will work with you one on one to pinpoint the issue. You can reach out to them directly by way of this form. And be sure to share your case number here so I can follow along, as well. :)
5 Replies
Hi there Wes,
Regarding the files that aren't opening, do you know if those files are stored locally or on a network drive? I would recommend sharing your Articulate Package with our Support Engineers, and they will work with you one on one to pinpoint the issue. You can reach out to them directly by way of this form. And be sure to share your case number here so I can follow along, as well. :)
No, the files are not on a network drive, but in a local sub-folder with the presentation.
Case ID: 00983553
Thanks for sharing your case number, Wes. I'll follow along and post updates here as they are available.
File names must be limited to alpha-numeric/hyphen-underscore characters,
[a-zA-Z0-9-_]
to be attached as resources in Review.This limitation appears to affect publishing in Articulate Review only, not locally, and will not generate errors when uploading.
Thank you for sharing the solution to your case here, Wes! That information will be valuable for folks who run into similar issues in the future.
This discussion is closed. You can start a new discussion or contact Articulate Support.