Review 360 Black Screen with Play Button before Course Opens
Nov 08, 2019
By
Nikki Hall
Hi All - I am having an issue with a course in 360. When I first posted my course(s) they auto open on my first slide. Now that I have added audio to the first slide I see a black screen with a play button before I open my course. I do NOT want my stakeholders to see this screen, especially since they have already viewed the course without this screen appearing.
I thought I would try another form of media to see if I could replicate the black screen. I went into another course and added video the the first slide and the same thing happened! When I remove the video (or the audio) the problem is resolved.
Anyone else have this issue? How did you resolve?
2 Replies
This is default behavior on ALL mobile devices (tablets and phones) and on desktops if audio plays on the first slide. The workaround for desktop is to have a slide that does not have audio that autoplays on the first slide. This can't be avoided at all on mobile. I have begged for a way to change the look and feel of this screen, but I have been told that this is not high priority on the roadmap.
Wow. This is super disappointing. We definitely require audio on the first slide so I prefer not create a whole new slide as a way around this.
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