Our team has been encountering a recurring issue in Review 360 of graphics not displaying properly when courses are being viewed. For example the attached image is supposed to show a graphic on the entire background but only half of it loaded in. Are there any recommendations for this or is Articulate working on a patch for this issue?
Hi there, Nate. I haven't seen similar reports, so I'm glad you reached out about this!
What browser(s) are you and your team using to view the content? Would you be willing to share a sample Review 360 URL for a closer look? If that works for you, you can share the link to the content publicly here or privately by using this upload link. I'll delete it after testing!
We are using a combination of Chrome and Internet Explorer for the most part. Some team members/clients can view content with no issues, and others will run into it, so it doesn't seem to be consistent.
While we await the file for testing, a few ideas for those running into this issue:
Let's check that the necessary network endpoints and ports listed here are enabled: Articulate 360 Network Endpoints. This will ensure everyone has access to all things Articulate!
3 Replies
Hi there, Nate. I haven't seen similar reports, so I'm glad you reached out about this!
What browser(s) are you and your team using to view the content? Would you be willing to share a sample Review 360 URL for a closer look? If that works for you, you can share the link to the content publicly here or privately by using this upload link. I'll delete it after testing!
We are using a combination of Chrome and Internet Explorer for the most part. Some team members/clients can view content with no issues, and others will run into it, so it doesn't seem to be consistent.
I'll upload to the private link.
Thanks for those extra clues, Nate!
While we await the file for testing, a few ideas for those running into this issue:
Excited to dig deeper!
This discussion is closed. You can start a new discussion or contact Articulate Support.