Review 360 fails to launch

Thank you Matthew. It still doesn't launch after I have cleared all cache from the IE and Chrome.I have attached the video showing the exact problem. 

I'm having the same exact issue over here regardless of the browser... I was selfishly hoping it was a system-wide issue.

Hi all,

Sorry for the trouble you've run into after our recent update! We've found this can happen for customers who are attempting to log into Articulate 360 without an active sub, and it's often the result of having more than one Articulate ID.

Ian, I see at least 2 potential Articulate IDs for you, and only one of them is on your active sub. 

Shari, I see around 4 possible Articulate IDs with your name, and a few previously had trials but the @hotmail.com email appears to be the active subscription. The same email you're using to post here in E-Learning Heroes. 

Our team is working on a fix for this issue, but in the meantime, you'll want to check that you're logging into Articulate 360 using the proper email address and account. If you're not sure, please connect with our Support Team and we can share that information with you privately. 

Thanks for replying... I certainly shouldn't have 4 under my name. I have reached out to support.

Thanks Ashley. I will contact the support team.

Hi Ashley

I've got some help from my local sales consultant who contacted Articulate and my trial account was subsequently removed. I have been using the ID with the proper email address but I'm still unable to access Review 360 and Rise. Would yo be able to assist me further?

Lan, not sure if your issue is the same as mine... but it ended up being that I simply needed to re-sync my computer clock. It was sending the wrong time stamp to articulate’s system, which was upgraded in the last version (hence why it changed since you last upgraded). If that doesn’t work for you, ask the tech support team to escalate the issue so a senior tech engineer can help you resolve the issue via a screen share.

Thank you Shari. I will have a look.

Thanks for keeping us up to date on your testing and progress, Lan.

I did not see where you reached out to our support team, so I've opened up a case on your behalf with the details that you've shared here and you should be hearing from someone soon.

Thank you Leslie. I have heard back from your support team and they will investigate it further.

Hi, can you please check my ID to see why I am having the callback issue when logging to Articulate Rise.

Hi Akshay,

Thanks for reaching out, and opening a case as well. It looks like all you needed to do was clear your browser cache and cookies and you were all set. Great to hear!

Hi there, I also had the same issue where all my previous files in Articulate Review can't load. It just keep looping and will not launch. I can still upload files in Review but just couldn't see other previous files.

I have tried clearing by cache but still didn't solve the problem.

Pleases advise. Thanks

Hi Ben,

All systems are operational, so I'm sorry to hear about the roadblock. A few questions to help us find a fix:

• Is Review 360 still down for you? 
• What web browser were you using when the looping happened? Do you experience it in multiple browsers or a specific one?
• Does this test Review 360 URL load on your end?

Looking forward to digging in!