Review 360: Feedback tab/Comments pane not displaying

Hello and thank you in advance for any assistance you could provide.

One of my teammates published a module in Storyline 360 for review, but the Comments pane isn't displaying on the right-hand side of the module window to allow reviewer feedback, nor is the Feedback tab showing up in the top right.

The only two tabs that appear are Review (the active tab, but without comment ability) and Share; the only two items that display in the More menu are Project Notifications and Export Comments. The Feedback tab? Gone. The Comments panel? Gone.

My teammate has published three companion modules to this one particular module, and the Comments and Feedback capabilities are working just fine there--it's just this one module that's giving us woes. Is it possible that this module has become corrupted in some way?

Thanks much ahead,

Michelle

1 Reply
Ashley Terwilliger-Pollard

Hi Michelle,

I'd have your colleague check that they've enabled Comments on this particular project:

They'll need to do this from inside any Review 360 project that they've shared and are the author/publisher of. If you are still having trouble after going through those steps, let me know!