So I published a course in 360, and fonts are not displaying properly. Fs and Vs and others are not displaying. I checked in Chrome and it works fine. When i publish for LMS it works fine when launching in IE.
I'm encountering the same issue when using HTML5 to Flash fallback settings. When I flip these, the font issue resolves, but the trigger hierarchy changes. This is all happening in IE.
No issues in Chrome.
Edit: Chrome is returning cosmetic state errors in the above setting.
Thanks for those details, Dan. For the fonts in Internet Explorer, we've seen issues when the font download setting isn't enabled in that environment. Can you let me know if that doesn't match what you're seeing?
In Chrome, it sounds like the HTML5 output is showing some issues with how states are appearing. Tell me a bit more:
Are you using custom or built-in states?
What kinds of objects are they applied to?
What exactly are the defects you're seeing?
If you can share a screenshot or even the .story file for us to test, you can do so here publicly, or by using this link. We'll delete your files when we're done troubleshooting.
Thanks for confirming, Matthew. Since this doesn't match what we'd expect to happen, I've opened a support case so we can dig deeper. You'll get a confirmation, and then an email from my team with some next steps. Because you have Articulate 360 for Teams, you'll get priority support.
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Hey Matthew! It sounds like fonts are not displaying properly in Internet Explorer when you view the content in Review 360, is that right?
Do you know if font downloads are enabled in Internet Explorer on your machine?
I'm encountering the same issue when using HTML5 to Flash fallback settings. When I flip these, the font issue resolves, but the trigger hierarchy changes. This is all happening in IE.
No issues in Chrome.
Edit: Chrome is returning cosmetic state errors in the above setting.
Thanks for those details, Dan. For the fonts in Internet Explorer, we've seen issues when the font download setting isn't enabled in that environment. Can you let me know if that doesn't match what you're seeing?
In Chrome, it sounds like the HTML5 output is showing some issues with how states are appearing. Tell me a bit more:
If you can share a screenshot or even the .story file for us to test, you can do so here publicly, or by using this link. We'll delete your files when we're done troubleshooting.
We are using Arial but the issue is only in Review 360 when we publish the course we publish just as HTML5.
Thanks for confirming, Matthew. Since this doesn't match what we'd expect to happen, I've opened a support case so we can dig deeper. You'll get a confirmation, and then an email from my team with some next steps. Because you have Articulate 360 for Teams, you'll get priority support.
This discussion is closed. You can start a new discussion or contact Articulate Support.