review 360 images missing

Hi Kate,

Thanks for contacting us and sharing what you are experiencing in Review 360. It sounds like this is an issue specific to you and not your project in general, correct?

What do you see if you view in another browser since you specified Chrome above?

Hi - yes it is unique to me - aren't I special ;)

and when I use firefox I can see the images.

Hi there, Kate!

To make sure we give you the best advice, could you help me confirm a few more details?

• What version of Chrome are you using? Click on the three dots, hover over Help and then click About Google Chrome.
• What happens if you clear out Chrome's cache? This will ensure that your device has the latest course content and that your browser isn't accessing outdated or invalid files.

Hi I am using the latest version of chrome:
Version 84.0.4147.105 (Official Build) (64-bit)

and even after clearing the cache I am unable to see images in review 360.

Thanks for looking into this for me!

Hi Kate! 

Thank you for reaching back out and clearing the cache.

Are you comfortable with sharing the Review 360 link with me? You can share it privately with this secure link. I'll check it out in that version of Chrome and let you know what I find!

Hi - it is every single project that I produce, so I am confident that it is a setting at my end.....

 (case number 02381713) 

I'm so glad to see that Shiela was able to help you, Kate :) I appreciate you taking the time to work with our team so that we could get you back up and running.