Review 360 - "Review" Not Enabled

I sent a link to reviewers (no password and enable comments) using Rise 360.  Reviewers clicked on the "Review" text link (upper right of the screen, in Chrome) and nothing happens. Reviewers cannot comment.  https://360.articulate.com/review/content/c5f755ff-1380-4f0e-98d2-4b9d233f850c/review. Thank you for your attention to resolving this issue.

13 Replies
Paulette Suggs

Hi Wendy,

I selected “Review,” the dropdown gives two options, I chose the option “View in Review 360.” The screen transitions to “Review” or “Share.” I select “Share” and the dropdown states “Anyone with the link can view your item,” and CHECK the box that states “Allow users without Articulate IDs to Comment.” I hope this helps. Thanks.

Paulette

Ashley Terwilliger-Pollard

Hi Paulette,

All looks correct in your screenshot, and I confirmed I also couldn't comment on your Review 360 link. I tried my own courses, and those were working normally, so I'm going to connect you with our Support Team.

They'll be able to work with you to check your account and anything else that could be preventing folks from commenting on those Review links. Stay tuned for an email from Support@articulate.com! 

Paulette Suggs

Hi Ashley,

Previous response:

I selected “Review,” the dropdown gives two options, I chose the option “View in Review 360.” The screen transitions to “Review” or “Share.” I select “Share” and the dropdown states “Anyone with the link can view your item,” and CHECK the box that states “Allow users without Articulate IDs to Comment.” I hope this helps. Thanks.

Paulette

Paulette Suggs

Hi Wendy,

One of the Articulate Heroes “Peeked” me though this challenge. See below.

Thanks for sharing a screenshot.

In the image that you shared, I would like you to click on "View in Review 360".

Then follow the steps in this Peek recording:

https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2F360.articulate.com%2Freview%2Fcontent%2F39027bee-db49-4d74-a2a2-83b22a059df8%2Freview&data=02%7C01%7Cpaulette.suggs%40doas.ga.gov%7Ce02a1c84b0184984f3ce08d7c07333f5%7C512da10d071b4b948abc9ec4044d1516%7C0%7C0%7C637189473335589260&sdata=08tG4w5M0cG4Oim7zff3zmkC8momNxzcsNsLiFpG1wo%3D&reserved=0

A "Feedback" option should appear between "Review" and "Share" when comments are enabled. As you can see on your screenshot, there is no "Feedback" option which indicates that the comments are most likely disabled.