Review 360 - "Review" Not Enabled

Hi Paulette

when you shared the link is this how you got it

Hi Wendy, please see the attached.  I accessed Review 360 and copied the link.

Hi Paulette

is that screenshot from Review or Rise?

Hi Wendy,

I selected “Review,” the dropdown gives two options, I chose the option “View in Review 360.” The screen transitions to “Review” or “Share.” I select “Share” and the dropdown states “Anyone with the link can view your item,” and CHECK the box that states “Allow users without Articulate IDs to Comment.” I hope this helps. Thanks.

Paulette

Hi Wendy,

Also, if I click on the ellipsis next to “SHARE,” the “Enable Comments” is checked.

Paulette

Hi Paulette,

All looks correct in your screenshot, and I confirmed I also couldn't comment on your Review 360 link. I tried my own courses, and those were working normally, so I'm going to connect you with our Support Team.

They'll be able to work with you to check your account and anything else that could be preventing folks from commenting on those Review links. Stay tuned for an email from Support@articulate.com! 

Hi Ashley,

Thank you for following-up on this and I look forward to a resolution.

Paulette

One other thought - did you check to Disable Comments by accident? You'll see that option within the three dots drop down: 

It's a toggle - so it'll show "Enable Comments" if they've been turned off. 

Hi Ashley,

Previous response:

I selected “Review,” the dropdown gives two options, I chose the option “View in Review 360.” The screen transitions to “Review” or “Share.” I select “Share” and the dropdown states “Anyone with the link can view your item,” and CHECK the box that states “Allow users without Articulate IDs to Comment.” I hope this helps. Thanks.

Paulette

Hi Paulette,

Thanks for staying the course with my teammate, Angelo, in your case! It looks like he was able to help you resolve the issue, and it seems you're good to go now!

Let us know if you run into any other issues with receiving comments!

Glad you got it sorted Paulette - what was the issue? Can you let us know how you fixed it.

Hi Wendy,

One of the Articulate Heroes “Peeked” me though this challenge. See below.

Thanks for sharing a screenshot.

In the image that you shared, I would like you to click on "View in Review 360".

Then follow the steps in this Peek recording:

https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2F360.articulate.com%2Freview%2Fcontent%2F39027bee-db49-4d74-a2a2-83b22a059df8%2Freview&data=02%7C01%7Cpaulette.suggs%40doas.ga.gov%7Ce02a1c84b0184984f3ce08d7c07333f5%7C512da10d071b4b948abc9ec4044d1516%7C0%7C0%7C637189473335589260&sdata=08tG4w5M0cG4Oim7zff3zmkC8momNxzcsNsLiFpG1wo%3D&reserved=0

A "Feedback" option should appear between "Review" and "Share" when comments are enabled. As you can see on your screenshot, there is no "Feedback" option which indicates that the comments are most likely disabled.

Good Morning Ren,

Yes, we are good to go! Thank you.

Paulette